Announced details
Customer support, contact centers and websites in the life insurance industry
Approximately 30% reduction in the time required to reach an operator
Web support received three stars for the 16th consecutive year; the two categories have received three stars 14 times in total
The company’s contact center and website were subject to ratings conducted by HDI-Japan. Capital and personnel relationships: not disclosed.
The Japanese branch of HDI, the world’s largest membership organization for support services. Location, representative, capital and year of establishment: not disclosed.
2026 HDI Rating Benchmark (Life Insurance Industry): Three stars (contact center, web support)
HDI-Japan
Chiyoda-ku, Tokyo (ライフネット生命 headquarters)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
HDI website, “Analysis Results by Company: Life Insurance Industry”; company research (industry-leading number of awards and reduction achieved through voice AI)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Contact center (inquiry desk), Web support (website) |
| Counterparty | HDI-Japan |
| Counterparty overview | The Japanese branch of HDI, the world’s largest membership organization for support services. Location, representative, capital and year of establishment: not disclosed. |
| Relationship with the Company | The company’s contact center and website were subject to ratings conducted by HDI-Japan. Capital and personnel relationships: not disclosed. |
| Applicable area | Customer support, contact centers and websites in the life insurance industry |
| Award/certification name | 2026 HDI Rating Benchmark (Life Insurance Industry): Three stars (contact center, web support) |
| Awarding / certifying body | HDI-Japan |
| Location | Chiyoda-ku, Tokyo (ライフネット生命 headquarters) |
| Quantitative Effects | Approximately 30% reduction in the time required to reach an operator |
| Usage history | Web support received three stars for the 16th consecutive year; the two categories have received three stars 14 times in total |
| Source | HDI website, “Analysis Results by Company: Life Insurance Industry”; company research (industry-leading number of awards and reduction achieved through voice AI) |
Items this document does not state (7)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company was highly rated for its integrated support structure combining the website and contact center, its attentive approach designed to ensure that customers are not left confused, and its easy-to-understand guidance and use of voice AI.