Announced details
Life insurance applications and contract procedures; insurance claim and benefit requests
Policyholder satisfaction: 95.4%; convenience of application procedures: 96.1%; simplicity: 93.5%; design: 94.9%; average number of business days for insurance claim and other payments: 1.08 days (fiscal 2025)
1,185 valid responses (May 2026 survey)
Chiyoda-ku, Tokyo (head office)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
The Life Insurance Culture Center, “Fiscal 2024 Nationwide Survey on Life Insurance” (comparative information on annual household insurance premiums paid)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Online life insurance; same-day insurance claim and benefit payment service |
| Launch date | Same-day insurance claim and benefit payment service: launched in August 2025 (actual results) |
| Applicable area | Life insurance applications and contract procedures; insurance claim and benefit requests |
| Location | Chiyoda-ku, Tokyo (head office) |
| Quantitative Effects | Policyholder satisfaction: 95.4%; convenience of application procedures: 96.1%; simplicity: 93.5%; design: 94.9%; average number of business days for insurance claim and other payments: 1.08 days (fiscal 2025) |
| Usage history | 1,185 valid responses (May 2026 survey) |
| Source | The Life Insurance Culture Center, “Fiscal 2024 Nationwide Survey on Life Insurance” (comparative information on annual household insurance premiums paid) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Affordable premiums, the convenience of completing procedures via smartphone, simple coverage, the absence of the hassle of dealing with people, and the speed of insurance claim and benefit payments, along with sincere customer service, were highly rated.