Announced details
Reduced the wait time before an operator responds from 95 seconds to 65 seconds (a 30-second reduction)
As of 31 March 2026, 100% of regular professional-track employees, excluding employees on leave, had experience using AI tools
財界 BEST AI 100
財界 BEST AI AWARD
Chiyoda-ku, Tokyo (head office)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | 財界 BEST AI 100, Conversational AI, AI voice bot, Internally developed LLM tool for internal use, Google Workspace with Gemini |
| Launch date | July 2024 (internally developed LLM tool for internal use; track record), August 2024 (Google Workspace with Gemini; phased rollout began; track record), November 2025 (conversational AI and AI voice bots; track record) |
| Applicable area | Contact Centers, Internal operations, System Development, End-to-end life insurance processes |
| Award/certification name | 財界 BEST AI 100 |
| Awarding / certifying body | 財界 BEST AI AWARD |
| Location | Chiyoda-ku, Tokyo (head office) |
| Quantitative Effects | Reduced the wait time before an operator responds from 95 seconds to 65 seconds (a 30-second reduction) |
| Usage history | As of 31 March 2026, 100% of regular professional-track employees, excluding employees on leave, had experience using AI tools |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company was recognized for its track record of improving customer service convenience and operational efficiency through the introduction of conversational AI and AI voice bots in its contact center, the company-wide implementation of an internally developed LLM tool for internal use, and the company-wide implementation of “Google Workspace with Gemini.”