Preventing attrition among existing member stores and strengthening the follow-up system
First written in FY2024-Q1. 2 of 3 entries say "Restated". Latest entry: FY2024-Q3.
No other company in this theme has enough history to compare yet.
- FY2024-Q3RestatedAnnual report
「During the third quarter, 79 stores operated by 39 companies joined, while 24 stores operated by 18 companies left. The slowdown in the increase in member stores was affected by the company's focus on selling package plans, which have a long lead time before stores join, while ARPU (*) increased. The main reason for leaving continued to be that companies that had joined using only the basic fee-based service were unable to make use of the services. Although the impact on revenue was small, the company considered strengthening its support structure for existing member stores to be an issue and addressed it by transferring experienced personnel from its home-visit pharmacy business.」
New memberships and attrition both occurred, with 24 stores operated by 18 companies leaving. The company continued to indicate that package plans had affected the pace of new memberships and that it would support existing member stores by transferring experienced personnel. - FY2024-Q2RestatedAnnual report
「During the second quarter, 91 stores operated by 28 companies joined, while 57 stores operated by 15 companies left. The slowdown in the increase in member stores was affected by the company's focus on selling package plans, which have a long lead time before stores join, while ARPU (*) increased. The main reasons for leaving were store closures and similar factors, and, as in the first quarter, companies that had joined using only the basic fee-based service left because they were unable to make use of the services. Although the impact on revenue was small, the company considers strengthening its support structure for existing member stores to be an issue and is addressing it by transferring experienced personnel from its home-visit pharmacy business.」
During the second quarter, new memberships and attrition both occurred, with 57 stores operated by 15 companies leaving. The company continued to indicate that its focus on package plans had affected the pace of new memberships and that it would transfer experienced personnel to support existing member stores. - FY2024-Q1First statedAnnual report
「During the cumulative first quarter, 87 stores operated by 51 companies joined, while 99 stores operated by 23 companies left. The main reasons for leaving were store closures and similar factors, but companies operating 10 to 40 stores that used only the basic fee-based service and none of the other core services also left because they were unable to make use of the services. Although the impact on revenue was small, the company considers strengthening its support structure for existing member stores to be an issue and is addressing it by transferring experienced personnel from its home-visit pharmacy business.」
Member-store attrition occurred, and the company indicated that it would transfer experienced personnel from its home-visit pharmacy business to strengthen support for and follow-up with existing member stores.