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halmek holdings (7119) · PolicyFirst stated

Kotose Business: Focus on Existing Customers and Customer Satisfaction

First written in FY2025. . Latest entry: FY2025.

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Building long-term customer relationships by improving customer satisfactionA theme 25 companies write about · 0 as a headwind · 25 as a tailwind

The whole theme swung hardest in 2025: 2 of 10 companies on the "Worse" side.

0 other companies' latest entry also says "First stated".

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Showing 14 of the 25 companies compared. The sentences above are computed from all 25.
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  1. FY2025First statedAnnual report

    「Unlike the Harumek business, the Kotose business does not attract customers through content. However, it has many customers who have supported the business since its founding in 1970. Accordingly, despite being a mail-order business, it has adopted a unique style incorporating elements of direct sales, with customer-satisfaction management, based on the principle of valuing existing customers to the fullest, as its basic strategy.」

    With regard to the ことせ business, the company explicitly stated that customer-focused management, giving maximum priority to existing customers, is its basic strategy.
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Kotose Business: Focus on Existing Customers and Customer Satisfaction | halmek holdings Co.,Ltd. (7119) | Komori