Agreements reached under this partnership
Business Alliance- 1
Establishing a structure that enables highly specialized staff to provide immediate support remotely
- 2
Enabling immediate proposals when customers visit a store or at the optimal point when their purchase intent has increased
- 3
Standardizing and improving customer service quality through support from specialist staff
- 4
Improving the efficiency of store operations through the use of online resources
- 5
Reducing waiting times and maximizing service opportunities by directing customers to online customer service during busy periods
- 6
Having dedicated staff provide online support for highly specialized products and services, such as electricity, gas and telecommunications lines, and completing the decision-making and closing process on the spot
- 7
Providing real-time online interpretation by Renxa's foreign-national staff in cases where support in a foreign language is difficult
These are items that the documents state the two companies will work on. The lines above and below represent arrangements between the two companies.
Maximizing the customer acquisition rate, eliminating lost opportunities and creating new revenue opportunities. The timing of achievement and specific figures are Not disclosed
The disclosure states that the collaboration aims to create new revenue opportunities. The specific impact on financial results is Not disclosed
| Item | Details |
|---|---|
| Name of alliance partner | Peers Co.,Ltd., ベルフェイスシステム株式会社 |
| Alliance partner's business activities | Peers Co.,Ltd. provides integrated support for DX strategies in the sales and customer engagement fields, from design through implementation and operational adoption. ベルフェイスシステム provides ONLINX＋, a store-focused online customer service system. |
| Alliance partner's location | Minato-ku, Tokyo |
| Alliance partner's capital | Peers Co.,Ltd.: ¥100 million; ベルフェイスシステム株式会社: ¥100 thousand |
| Type of alliance | Business Alliance |
| Details of the alliance | Establishing a structure that enables highly specialized staff to provide immediate support remotely, Enabling immediate proposals when customers visit a store or at the optimal point when their purchase intent has increased, Standardizing and improving customer service quality through support from specialist staff, Improving the efficiency of store operations through the use of online resources, Reducing waiting times and maximizing service opportunities by directing customers to online customer service during busy periods, Having dedicated staff provide online support for highly specialized products and services, such as electricity, gas and telecommunications lines, and completing the decision-making and closing process on the spot, Providing real-time online interpretation by Renxa's foreign-national staff in cases where support in a foreign language is difficult |
| Numerical targets under the alliance | Maximizing the customer acquisition rate, eliminating lost opportunities and creating new revenue opportunities. The timing of achievement and specific figures are Not disclosed |
| Alliance start date | The start of the collaboration was announced in a disclosure dated 21 May 2026. The specific start date is Not disclosed |
| Impact on Business Performance | The disclosure states that the collaboration aims to create new revenue opportunities. The specific impact on financial results is Not disclosed |
Items this document does not state (14)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.With conventional telephone-based proposals, it was difficult to provide customer service at the timing customers were considering their options. At physical stores, waiting times and variations in proposal quality caused by staffing structures and differences in staff skills had also been issues.