Contents of this document
- Increase in revenue¥74 million
- Increase in cost of sales¥-10 million
- Increase in recruitment expenses¥-16 million
- Increase in outsourcing expenses¥-13 million
- Decrease in rent and land rent¥9 million
- Other¥-59 million
- Receipt of compensation¥27 million
- Started collaboration with Gainsight
- Capital and business alliance with FCE
- Enhancement of the AI SaaS product SignalHive
- Promotion of a BPaaS revenue model combining AI tools and people
- Recurring revenue¥26.9 100 million
- Recurring revenue ratio96.5 %
- Monthly churn rate1.4 %
- ARPA¥6.4 million / year
- Forecast 2028 SaaS market size¥2.0288 trillion
- Forecast CAGR for Japan's public cloud services market (2025-2030)17.6 % CAGR
- Customer success market size¥800 100 million
- Increase in job openings for customer success-related positions18 times vs. 2019
- Awareness among startups and major venture companies74 %
| Item | Details |
|---|---|
| Document type | Earnings presentation materials |
| Fiscal Period Covered | Q3 FY2026 |
| Net Sales | ¥2,798 million (YoY +2.7%) |
| Operating profit | ¥7 million |
| Ordinary income | ¥32 million |
| Net income | ¥33 million (net profit attributable to owners of the parent) |
| Full-year earnings forecast | Net Sales ¥4,100 million / Operating profit ¥70 million / Ordinary income ¥70 million / Profit attributable to owners of the parent ¥60 million |
| Breakdown of Factors Affecting the Change | Factors Increase in revenue / Amount ¥74 million, Factors Increase in cost of sales / Amount ¥-10 million, Factors Increase in recruitment expenses / Amount ¥-16 million, Factors Increase in outsourcing expenses / Amount ¥-13 million, Factors Decrease in rent and land rent / Amount ¥9 million, Factors Other / Amount ¥-59 million, Factors Receipt of compensation / Amount ¥27 million |
| Key KPIs | Indicator name Recurring revenue / Value ¥26.9 100 million / Year on year against the same period last year Not disclosed, Indicator name Recurring revenue ratio / Value 96.5 % / Year on year against the same period last year Not disclosed, Indicator name Monthly churn rate / Value 1.4 % / Year on year against the same period last year Not disclosed, Indicator name ARPA / Value ¥6.4 million / year / Year on year against the same period last year Not disclosed |
| Unit price and quantity metrics | ARPA (average annual revenue per customer): ¥6.4 million. Customer count: Not disclosed. |
| Number of employees | Number of Employees 462 consolidated, 321 non-consolidated (as of the end of September 2026, excluding temporary employees) / Change during the period Not disclosed / Hiring plan Not disclosed |
| Medium-term management plan targets | Target fiscal year Fiscal year ending December 2030 / Net Sales ¥7 billion / Gross profit ¥2.15 billion / Operating profit ¥500 million |
| Market Size / Share | Item Forecast 2028 SaaS market size / Value ¥2.0288 trillion, Item Forecast CAGR for Japan's public cloud services market (2025-2030) / Value 17.6 % CAGR, Item Customer success market size / Value ¥800 100 million, Item Increase in job openings for customer success-related positions / Value 18 times (vs. 2019), Item Awareness among startups and major venture companies / Value 74 % |
| New initiatives | Started collaboration with Gainsight, Capital and business alliance with FCE, Enhancement of the AI SaaS product SignalHive, Promotion of a BPaaS revenue model combining AI tools and people |
Items this document does not state (17)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The Company continued to invest to expand its customer success operations and in response to increased orders, as well as to expand the scale of its business. Although replacement costs associated with the fire reduced operating profit, the impact on ordinary profit was mitigated by the receipt of ¥27.262 million in compensation for damages.