Announced details
Customer success and customer support. Target industries include SaaS, manufacturing, financial services, human resources services, and construction.
Collaboration and partnership. adish provides services using Gainsight’s products. No capital or personnel relationship is disclosed.
Japanese subsidiary. Established in April 2022. Representative: Representative Director and President Kinomura Yu (絹村悠). Address: 18th Floor, Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo. Provides a Customer-Led Growth platform focused on customer success, product experience, and community engagement.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Customer Success White Paper 2026, Japan Customer Success Association (May 2026)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Data-Driven Customer Success Support Service, Gainsight Customer Success Platform, Staircase AI, BPaaS |
| Counterparty | Gainsight株式会社 |
| Counterparty overview | Japanese subsidiary. Established in April 2022. Representative: Representative Director and President Kinomura Yu (絹村悠). Address: 18th Floor, Midtown Tower, 9-7-1 Akasaka, Minato-ku, Tokyo. Provides a Customer-Led Growth platform focused on customer success, product experience, and community engagement. |
| Relationship with the Company | Collaboration and partnership. adish provides services using Gainsight’s products. No capital or personnel relationship is disclosed. |
| Launch date | 17 August 2026 (offering commenced, actual date) |
| Applicable area | Customer success and customer support. Target industries include SaaS, manufacturing, financial services, human resources services, and construction. |
| Source | Customer Success White Paper 2026, Japan Customer Success Association (May 2026) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address challenges arising in the promotion of customer success, including staffing and operational expertise shortages, information silos between departments, and reliance on individual employees, while supporting lower churn and sustained improvement in NRR.