Contents of this document
- Revenue increase81 Millions of yen
- Increase in costs of sales-14 Millions of yen
- Increase in recruitment expenses-8 Millions of yen
- Increase in outsourcing expenses-4 Millions of yen
- Decrease in rent and land rent16 Millions of yen
- Other-60 Millions of yen
- Receipt of compensation27 Millions of yen
- Business alliance with U.S.-based Fin and BPaaS expansion using AI customer agents
- Capital and business alliance with ハンモック
- Experiential internet literacy education through a partnership with Korean EdTech company ZEP
- Shift to a leverage-based, usage-based revenue model using AI tools
- Recurring revenue18.1 Hundreds of millions of yen
- Recurring revenue ratio97.3 %
- Monthly churn rate1.2 %
- ARPA¥6.7 million / year
- Forecast 2028 SaaS market size¥2.0288 trillion
- Projected average annual growth rate of the domestic public cloud services market (2025–2030)17.6 CAGR %
- Customer success market size800 Hundreds of millions of yen
- Zendesk's market share of customer support tools28 %
| Item | Details |
|---|---|
| Document type | Financial Results Presentation |
| Fiscal Period Covered | Interim period of the fiscal year ending December 2026 |
| Net Sales | 1,865 Millions of yen (YoY +4.6%) |
| Operating profit | -3 Millions of yen |
| Ordinary income | 22 Millions of yen |
| Net income | 18 Millions of yen |
| Full-year earnings forecast | Net Sales 4,100 Millions of yen / Operating profit 70 Millions of yen / Ordinary income 70 Millions of yen / Profit attributable to owners of the parent 60 Millions of yen |
| Self-assessment against the plan | Overall progress is in line with the initial plan |
| Breakdown of Factors Affecting the Change | Factors Revenue increase / Amount 81 Millions of yen, Factors Increase in costs of sales / Amount -14 Millions of yen, Factors Increase in recruitment expenses / Amount -8 Millions of yen, Factors Increase in outsourcing expenses / Amount -4 Millions of yen, Factors Decrease in rent and land rent / Amount 16 Millions of yen, Factors Other / Amount -60 Millions of yen, Factors Receipt of compensation / Amount 27 Millions of yen |
| Key KPIs | Indicator name Recurring revenue / Value 18.1 Hundreds of millions of yen / Year on year against the same period last year Not disclosed, Indicator name Recurring revenue ratio / Value 97.3 % / Year on year against the same period last year Not disclosed, Indicator name Monthly churn rate / Value 1.2 % / Year on year against the same period last year Not disclosed, Indicator name ARPA / Value ¥6.7 million / year / Year on year against the same period last year Not disclosed |
| Number of employees | Standalone 317 People / Consolidated 460 People / Record date End of June 2026 |
| Medium-term management plan targets | Target fiscal year Fiscal year ending December 2030 / Net Sales ¥7 billion / Gross profit ¥2.15 billion / Operating profit ¥500 million |
| Market Size / Share | Indicator Forecast 2028 SaaS market size / Value ¥2.0288 trillion, Indicator Projected average annual growth rate of the domestic public cloud services market (2025–2030) / Value 17.6 CAGR %, Indicator Customer success market size / Value 800 Hundreds of millions of yen, Indicator Zendesk's market share of customer support tools / Value 28 % |
| New initiatives | Business alliance with U.S.-based Fin and BPaaS expansion using AI customer agents, Capital and business alliance with ハンモック, Experiential internet literacy education through a partnership with Korean EdTech company ZEP, Shift to a leverage-based, usage-based revenue model using AI tools |
Items this document does not state (17)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Revenue increased on the back of a rise in the number of customer success engagements won. On the earnings side, growth investments in hiring and the cost of reacquiring office space and equipment following the fire weighed on operating profit, while the receipt of ¥27.262 million in compensation from the company responsible for the fire reduced the impact on ordinary profit.