Online operations in response to COVID-19
First written in FY2020. 8 of 10 entries say "Restated". Latest entry: FY2023-Q3.
The whole theme swung hardest in 2025: 1 of 8 companies on the "Worse" side.
13 other companies' latest entry also says "Restated".
- FY2023-Q3RestatedAnnual report
「The insurance agency conducted solicitation activities online and sold life and non-life insurance through the osteopathic clinic network developed by the osteopathic clinic solutions business and referrals from business partners. Revenue totaled ¥328,159 thousand, up 9.1% year on year.」
Online sales continue to be combined with the osteopathic clinic network and referrals from business partners. - FY2023-Q1RestatedAnnual report
「The insurance agency conducted solicitation activities online and sold life and non-life insurance through the osteopathic clinic network developed by the osteopathic clinic solutions business and referrals from business partners. Revenue declined year on year to ¥109,950 thousand, down 4.9%.」
Online sales continue to be combined with the osteopathic clinic network and referrals from business partners. - FY2022-Q3RestatedAnnual report
「Under the state of emergency declared in response to the spread of COVID-19, we refrained from face-to-face sales activities and served new and existing customers through online sales and web seminars.」
Online sales and web seminars continue as a response to the suspension of face-to-face sales during the state of emergency. - FY2022-Q2RestatedAnnual report
「Under the state of emergency declared in response to the spread of COVID-19, we refrained from face-to-face sales activities and served new and existing customers through online sales and web seminars. Face-to-face sales activities in the financial services business were also restricted, but we provided careful customer support through online sales and telephone calls.」
Both the osteopathic clinic solutions business and the financial services business continued online sales, web seminars and telephone support while face-to-face sales were restricted. - FY2022-Q1RestatedAnnual report
「Under the state of emergency declared in response to the spread of COVID-19, we refrained from face-to-face sales activities and served new and existing customers through online sales and web seminars. Sales activities in the financial services business were also restricted by requests to refrain from going out, but we provided careful customer support through online sales and telephone calls.」
Online sales, web seminars and telephone support continue to be used for customer service. - FY2021RestatedAnnual report
「Sales activities, including business discussions with customers, had previously centered on face-to-face approaches such as direct visits, but we will also provide services online using web-conferencing systems.」
Online sales and web conferencing continue as measures in response to COVID-19. - FY2021-Q3RestatedAnnual report
「Under the state of emergency declared in response to the spread of COVID-19, we refrained from face-to-face sales activities and served new and existing customers through online sales and web seminars. Sales activities in the financial services business were also restricted by requests to refrain from going out, but we provided careful customer support through online sales and telephone calls. In both the osteopathic clinic solutions business and the financial services business, face-to-face sales resumed after the state of emergency was lifted.」
Online sales, web seminars and telephone support continued, while face-to-face sales resumed in both businesses after the state of emergency was lifted. There was no substantive change from the previous quarter. - FY2021-Q2RestatedAnnual report
「Under the state of emergency declared in response to the spread of COVID-19, we refrained from face-to-face sales activities and served new and existing customers through online sales and web seminars. After the state of emergency was lifted, we resumed face-to-face sales activities.」
Online sales and web seminars continued, while face-to-face sales resumed after the state of emergency was lifted. The Group used both online and face-to-face channels. - FY2021-Q1AdvancedAnnual report
「As COVID-19 spread, we refrained from face-to-face sales activities and served new and existing customers through online sales and web seminars.」
The online response previously announced was implemented through online sales, web seminars and telephone support during the quarter. - FY2020First statedAnnual report
「Until now, our primary approach has been face-to-face interaction, including direct visits, but going forward we will also provide services online using web conferencing systems.」
The company plans to broaden its sales and consulting methods from a primarily face-to-face model to include online services.