Declining User Confidence and Reputation and Deteriorating Community Relations
First written in FY2019. 15 of 18 entries say "Restated". Latest entry: FY2026-H1.
The whole theme swung hardest in 2026: 3 of 26 companies on the "Worse" side.
67 other companies' latest entry also says "Restated".
- FY2026-H1RestatedAnnual report
「During the interim consolidated accounting period, there were no new business or other risks and no material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2024WorsenedAnnual report
「In recent years, there have been a significant number of cases at other companies in which inappropriate posts by employees on SNS (social networking services) lacking ethical judgment have caused damage to corporate social standing, the filing of lawsuits and sanctions by supervisory authorities and others.」
Regarding trust and reputation risk, the company explicitly identifies, in addition to trust among existing stakeholders, the possibility of damage to its reputation, lawsuits and administrative sanctions resulting from inappropriate employee posts on SNS. - FY2024-Q1RestatedAnnual report
「During the cumulative first quarter of the fiscal year, there were no new business or other risks, nor any material changes to the business or other risks described in the securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2023-Q3RestatedAnnual report
「During the cumulative third-quarter period, there were no new business or other risks, nor any material changes to the business and other risks described in the annual securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2023-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, nor any material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2022RestatedAnnual report
「The company states that the trust and reputation it enjoys among users and their families, local residents, local medical institutions, attending physicians and pharmacists providing home medical care, care managers and various business partners involved in the business have a significant influence.」
The company continues to disclose the risk that trust and reputation among users, their families, local residents, medical institutions and others may affect the business, and sets out measures including legal compliance and ethics training. - FY2022-Q3RestatedAnnual report
「During the cumulative third-quarter period, there were no new business or other risks, nor any material changes to the business and other risks described in the annual securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2022-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, nor any material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2022-Q1RestatedAnnual report
「During the cumulative first quarter of the fiscal year, there were no new business or other risks, nor any material changes to the business or other risks described in the securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2021ReframedAnnual report
「Given the nature of the business, which involves providing medical and nursing care services, it may be difficult to withdraw immediately when the business becomes unprofitable.」
In addition to the conventional trust and reputation risk, the company separately describes the risk that, due to community relations, securing destinations for users and maintaining relationships with medical and government institutions may make immediate withdrawal difficult when operations become unprofitable. - FY2021-Q3RestatedAnnual report
「During the cumulative third quarter under review, there were no significant changes in the matters described in this quarterly report regarding the business and accounting conditions that management recognizes could materially affect the financial position, operating results and cash flows of the consolidated companies, or in the “Business and Other Risks” described in the securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2021-Q2RestatedAnnual report
「During the cumulative second quarter under review, there were no significant changes in the matters described in this quarterly report regarding the business and accounting conditions that management recognizes could materially affect the financial position, operating results and cash flows of the consolidated companies, or in the “Business and Other Risks” described in the securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2021-Q1RestatedAnnual report
「During the cumulative first quarter of the fiscal year, there were no new business or other risks, nor any material changes to the business or other risks described in the securities report for the previous fiscal year.」
A summary statement says there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2020RestatedAnnual report
「The company recognises that the trust and reputation it enjoys among users and their families, local residents, local medical institutions, attending physicians and pharmacists providing home medical care, care managers and various business partners involved in the business have a significant influence.」
The company is reconfirming the risk that trust and reputation among users, local residents, medical institutions and others may affect the business. - FY2020-Q3RestatedAnnual report
「During the cumulative third-quarter period, there were no new business or other risks, nor any material changes to the business and other risks described in the annual securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2020-Q2RestatedAnnual report
「During the cumulative second quarter of the current consolidated fiscal year, there were no new business or other risks, nor any material changes to the business or other risks described in the annual securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2020-Q1RestatedAnnual report
「During the cumulative first quarter of the fiscal year, there were no new business or other risks, nor any material changes to the business or other risks described in the securities report for the previous fiscal year.」
The company states that there have been no material changes regarding a decline in users' trust and reputation and deterioration of community relations. - FY2019First statedAnnual report
「The company recognises that the trust and reputation it enjoys among users and their families, local residents, local medical institutions, attending physicians and pharmacists providing home medical care, care managers and various business partners involved in the business have a significant influence.」
The company seeks to maintain trust and reputation through service provision, employee training, internal audits and communication with stakeholders, while stating that a decline in trust and reputation may affect the business as a whole.