Announced details
Average improvement of more than 20% in conversion rates through ONLINX＋
ONLINX＋: supports customer service at approximately 2,000 stores nationwide, handling 1.5 million customer interactions annually
bellFace: adopted by approximately 3,800 companies cumulatively
Discussions, consultations and validation are under way with financial institutions and partner companies.
15F, Shinagawa Grand Central Tower, 2-16-4 Konan, Minato-ku, Tokyo
The company aims to develop this into a new earnings base and growth driver, but no specific earnings impact has been disclosed.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Financial Customer Engagement Service, ONLINX＋, bellFace, NAJIM Personal Agent |
| Relationship with the Company | Discussions, consultations and validation are under way with financial institutions and partner companies. |
| Launch date | 12 November 2026: Launched efforts toward commercialization (actual) |
| Applicable area | Customer support by financial institutions, Asset Building, Insurance, Inheritance, Employee benefits, Support for consumers' everyday consultations |
| Location | 15F, Shinagawa Grand Central Tower, 2-16-4 Konan, Minato-ku, Tokyo |
| Quantitative Effects | Average improvement of more than 20% in conversion rates through ONLINX＋ |
| Usage history | ONLINX＋: supports customer service at approximately 2,000 stores nationwide, handling 1.5 million customer interactions annually, bellFace: adopted by approximately 3,800 companies cumulatively |
| Impact on Business Performance | The company aims to develop this into a new earnings base and growth driver, but no specific earnings impact has been disclosed. |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because the diversification and digitalization of financial services require financial institutions to provide explanations tailored to consumers' circumstances and level of understanding, as well as ongoing customer support. In addition, the usefulness and effectiveness of the service have been confirmed through consulting projects in the financial sector, and the company aims to establish a new earnings base.