Agreements reached under this partnership
Business Alliances- 1
ピアズ and ベルフェイスシステム will use their expertise in online customer service and the store-focused “ONLINX+” online customer service system to establish a structure enabling highly specialized staff to respond immediately from remote locations.
- 2
The collaboration will enable immediate proposals when customers visit a store or at the optimal time when their interest in considering a purchase has increased, thereby eliminating lost opportunities.
- 3
The collaboration will standardize and improve customer service quality through support provided by specialist staff.
- 4
The collaboration will improve store operating efficiency through the use of online resources.
These are items that the documents state the two companies will work on. The lines above and below represent arrangements between the two companies.
The parties aim to create new revenue opportunities by maximizing customer acquisition rates and eliminating lost opportunities.
The impact of this matter on the Company's results is expected to be immaterial.
| Item | Details |
|---|---|
| Name of alliance partner | Renxa株式会社 |
| Alliance partner's business activities | Marketing and sales services for individuals, alliance services, BPO services, and lifestyle adviser services |
| Alliance partner's location | Toshima-ku, Tokyo |
| Alliance partner's capital | ¥50 million |
| Type of alliance | Business Alliances |
| Details of the alliance | ピアズ and ベルフェイスシステム will use their expertise in online customer service and the store-focused “ONLINX+” online customer service system to establish a structure enabling highly specialized staff to respond immediately from remote locations., The collaboration will enable immediate proposals when customers visit a store or at the optimal time when their interest in considering a purchase has increased, thereby eliminating lost opportunities., The collaboration will standardize and improve customer service quality through support provided by specialist staff., The collaboration will improve store operating efficiency through the use of online resources. |
| Numerical targets under the alliance | The parties aim to create new revenue opportunities by maximizing customer acquisition rates and eliminating lost opportunities. |
| Alliance start date | 21 May 2026 (collaboration begins) |
| Impact on Business Performance | The impact of this matter on the Company's results is expected to be immaterial. |
Items this document does not state (14)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Renxa identified challenges including outbound proposals by telephone not aligning with customers’ timing for consideration, as well as waiting times at physical stores and inconsistent proposal quality. By using ONLINX+ and its expertise in online customer service, Renxa aims to eliminate lost opportunities, standardize and improve customer service quality, and streamline store operations.