Announced details
JCOM Marketing’s telemarketing operations, including staff training and service quality improvement at its telemarketing center
The implementation confirmed improvements in visibility into each operator’s proficiency and in service quality. Figures: Not disclosed
Fully implemented at JCOM Marketing. Number of users and implementations: Not disclosed
A business relationship in which JCOM Marketing has adopted and implemented the service provided by Peers. Peers’ subsidiary Qualiagram developed mimik AI.
1-8-1 Marunouchi, Chiyoda-ku, Tokyo, Marunouchi Trust Tower North Building. The representative chairman is Iwaki Yoichi (岩木 陽一), and the representative president is Sakurai Shunichi (櫻井 俊一). Established on 19 May 1987, with ¥7,524 million in capital. The company is described as engaging in telemarketing services related to telecommunications and broadcasting services.
Telecommunications and broadcasting services are provided nationwide
The impact on the company's results is expected to be immaterial.
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | mimik AI |
| Counterparty | JCOMマーケティング株式会社 |
| Counterparty overview | 1-8-1 Marunouchi, Chiyoda-ku, Tokyo, Marunouchi Trust Tower North Building. The representative chairman is Iwaki Yoichi (岩木 陽一), and the representative president is Sakurai Shunichi (櫻井 俊一). Established on 19 May 1987, with ¥7,524 million in capital. The company is described as engaging in telemarketing services related to telecommunications and broadcasting services. |
| Relationship with the Company | A business relationship in which JCOM Marketing has adopted and implemented the service provided by Peers. Peers’ subsidiary Qualiagram developed mimik AI. |
| Launch date | Fully implemented. Specific start date: Not disclosed |
| Applicable area | JCOM Marketing’s telemarketing operations, including staff training and service quality improvement at its telemarketing center |
| Location scale | Telecommunications and broadcasting services are provided nationwide |
| Quantitative Effects | The implementation confirmed improvements in visibility into each operator’s proficiency and in service quality. Figures: Not disclosed |
| Usage history | Fully implemented at JCOM Marketing. Number of users and implementations: Not disclosed |
| Impact on Business Performance | The impact on the company's results is expected to be immaterial. |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The rollout is intended to improve the efficiency of staff training and further enhance service quality at JCOM Marketing’s telemarketing center. The pilot confirmed improvements in training proficiency visibility and service quality, leading to the full-scale implementation.