Risk of Client and Personal Information Leaks
First written in FY2019. 3 of 5 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2026: 13 of 71 companies on the "Worse" side.
- FY2026RestatedAnnual report
「In providing services, the Group handles confidential information and personal information belonging to its contracting parties. Management problems could arise through unauthorized access by malicious third parties, improper conduct by Group employees or accidents caused by force majeure.」
The Group has reaffirmed management risks involving customers' confidential and personal information caused by external unauthorized access, improper employee conduct or accidents resulting from force majeure. - FY2022WorsenedAnnual report
「This information could be compromised intentionally or accidentally by malicious third parties, criminal organizations or employees of the Group. The Group could be subject to legal proceedings, including lawsuits, investigations by regulatory authorities and regulatory action.」
The possible causes of information leaks are specified as intentional or negligent acts by third parties, criminal organizations and employees. The scope of potential impact is stated to include lawsuits and regulatory action, in addition to lost sales and deteriorating relationships. Measures based on ISO 27001 and PrivacyMark certification are also described. - FY2021RestatedAnnual report
「In response to the Act on the Protection of Personal Information, which took effect in April 2005, the Group established a Personal Information Protection Policy, put in place a set of internal rules concerning personal information protection, obtained PrivacyMark certification and implemented rigorous personal information management.」
The Group continues to prevent information leaks through its personal information protection policy, internal rules, PrivacyMark certification, and the management of systems and storage media. - FY2020RestatedAnnual report
「The Group has long worked to manage information and protect privacy through rigorous management systems and employee training, preventing customer information from being leaked externally.」
The Group continues to manage the risk of customer information leaks through management systems, employee training, its personal information protection policy and the PrivacyMark certification, among other measures. - FY2019First statedAnnual report
「If information about customers is leaked externally, the Group's credibility could be severely damaged, which could affect its performance.」
The possibility that confidential customer information or personal information obtained in the course of security operations could be leaked is identified as a risk to the Group's credibility and performance.