Suspension of outbound sales calls due to suspected personal information leak by another company’s outsourcing provider
First written in FY2026-H1. 2 of 3 entries say "Materialised", first in 2026-06-05. Latest entry: FY2026.
Inbound Tech moved to the "Worse" side of this theme in 2026, the same year as the typical company in this theme.
The whole theme swung hardest in 2026: 4 of 8 companies on the "Worse" side.
3 other companies' latest entry also says "Materialised".
- FY2026MaterialisedAnnual report
「In the sales outsourcing business, our core door-to-door sales services for customers of the Tokyo Electric Power Group progressed broadly in line with plan. Meanwhile, sales calls for contract-solicitation services for SoftBank, another core operation, were suspended during the second quarter following suspected personal-information leakage at another company's outsourcing provider. During the current consolidated fiscal year, sales progressed below plan because replacement projects had not yet started.」
The suspension of sales calls following suspected personal-information leakage resulted in failure to meet the full-year sales plan and in expenses related to closing operating sites. - 2026-06-05MaterialisedGeneral Meetings of Shareholders
「ソフトバンクにおける契約勧奨業務については、他社の業務委託先での個人情報流出の疑いによって営業目的での架電が第２四半期中に停止となり、当連結累計期間においては、売上については代替案件の立ち上げに至らなかったことから計画を下回る進捗となりましたが、利益についてはほぼ計画通りで推移いたしました。」
個人情報流出の疑いを契機とする営業目的架電の停止と、代替案件未立ち上げによる売上計画未達が通期事業報告で確認された。 - FY2026-H1First statedAnnual report
「Regarding contract-solicitation services for SoftBank Mobile, another of our core operations, sales calls were suspended following suspected personal-information leakage at another company's outsourcing provider. During the current interim consolidated accounting period, however, sales were in line with plan and profit exceeded plan.」
Following suspected personal-information leakage at another company's outsourcing provider, sales calls for the SoftBank Mobile project were suspended. The company explained that, for the interim period, sales were in line with plan and profit exceeded plan.