Replacement of operators by AI and speech recognition, and declining competitiveness
First written in FY2021. 2 of 3 entries say "Restated". Latest entry: FY2023.
2 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「However, if highly sophisticated automated voice-response systems emerge in the future as a result of technological innovation in telecommunications, AI, speech recognition and other areas, and can replace skilled specialist operations staff, the company group’s advantages and competitiveness may be impaired, affecting its financial position and operating results.」
The company continues to identify the risk of operators being replaced by AI and speech recognition and of declining competitiveness. - FY2022RestatedAnnual report
「However, if highly sophisticated automated voice-response systems emerge in the future as a result of technological innovation in telecommunications, AI, speech recognition and other areas, and can replace skilled specialist operations staff, the company group’s advantages and competitiveness may be impaired, affecting its financial position and operating results.」
The company continues to identify the risk of operators being replaced by AI and speech recognition and of declining competitiveness. - FY2021First statedAnnual report
「However, if highly sophisticated automated voice-response systems emerge in the future as a result of technological innovation in telecommunications, AI, speech recognition and other areas, and can replace skilled specialist operations staff, the company’s advantages and competitiveness may be impaired, affecting its financial position and operating results.」
The emergence of automated voice-response systems that replace specialist human operations is described as an external risk.