Worth reading
59In focus
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Mixed performance
Direction inferred from the company’s description.Scale
4167
¥ million (increase in revenue from actual results for the fiscal year ending March 2026 to the forecast for the fiscal year ending March 2027)Wording
Avoiding a definitive answer
How definitive the wording is.Items stated in the management plan
Annual updateNet Sales+195.4%
基準 2,133Target6,300million
Each line is the climb from the baseline the document states to the target it sets. The slope is scaled against the largest climb in this document.
Operating profit¥-153 million → Undecided
Operating profit margin-7.2 % → Under review
Net income for the current fiscal year¥-235 million → Undecided
Only the target level is shown because the current level for comparison was not provided.What happened to the previous plan¥2,600 million → ¥2,133 million（+82.0%）-18.0%Calculated from the two disclosed figures
Key initiatives
01Making 株式会社FW a subsidiary through a simplified share delivery and making 株式会社ウェブクルー a sub-subsidiary
02Strengthening consultative sales and improving service quality
03Establishing a recurring earnings base through the sale of subscription-based products and services
04Promoting M&A and new businesses
05Expanding the project pipeline in the sales outsourcing business
06Strengthening consultative sales
07Improving Service Quality
08Promoting the rollout of consumer-oriented services
09Expanding the range of infrastructure-related products and services handled
10Creating new added value through the collection, analysis and utilization of big data
11Promoting sales activities targeting small offices and stores
12Promoting Global Expansion
Plan assumptionsCAGR of the domestic BPO market: 3.1% (forecast for fiscal 2024–fiscal 2029), CAGR of the domestic call center market: -2.1% (forecast for fiscal 2023–fiscal 2027)
Non-financial targetsIndicator Recruitment of management-level employees / Target value 1 / Timing During the fiscal year ending March 2027
Size of the Target MarketDomestic BPO market ¥5,870.3 billion in fiscal 2029 (¥5,078.6 billion in fiscal 2024) / Domestic call center services market ¥1,037.2 billion in fiscal 2027 (¥1,090.2 billion in fiscal 2023) / Growth rate Domestic BPO market: CAGR of 3.1% (forecast for fiscal 2024–fiscal 2029), Domestic call center market: CAGR of -2.1% (forecast for fiscal 2023–fiscal 2027) / Source Prepared by the Company based on Yano Research Institute Co., Ltd., “Trends and Forecasts for the Domestic BPO Market Size (2025)” and “Trends and Forecasts for the Call Center Market Size (2025)”
Risks identified by the company
Inbound demand
Clients' business conditions and dependence on specific business partners
Competing companies
Securing human resources and employment arrangements
Reason for revision or withdrawal
Although orders for bidding projects for government agencies and other entities, which involve substantial revenue and profit, progressed smoothly from the fourth quarter onward, most of the projects won were shifted to commence in the fiscal year ending March 2027. This created a gap versus the acquisition plan, while the cost environment remained challenging due to rising personnel costs and other factors. In addition, competition intensified, the Company fell short of its target for securing projects in the healthcare BPO business, and contract solicitation operations at SoftBank Mobile ended.
| Item | Details |
|---|---|
| Plan name | Business Plan and Growth Potential |
| Progress against the plan | Annual update |
| Sales Target | ¥2,133 million → ¥6,300 million（+195.4%） |
| Operating profit target | ¥-153 million → Undecided |
| Operating profit margin target | -7.2 % → Under review |
| Net income target | ¥-235 million → Undecided |
| Non-financial targets | Indicator Recruitment of management-level employees / Target value 1 / Timing During the fiscal year ending March 2027 |
| Plan assumptions | CAGR of the domestic BPO market: 3.1% (forecast for fiscal 2024–fiscal 2029), CAGR of the domestic call center market: -2.1% (forecast for fiscal 2023–fiscal 2027) |
| Key initiatives | Making 株式会社FW a subsidiary through a simplified share delivery and making 株式会社ウェブクルー a sub-subsidiary, Strengthening consultative sales and improving service quality, Establishing a recurring earnings base through the sale of subscription-based products and services, Promoting M&A and new businesses, Expanding the project pipeline in the sales outsourcing business, Strengthening consultative sales, Improving Service Quality, Promoting the rollout of consumer-oriented services, Expanding the range of infrastructure-related products and services handled, Creating new added value through the collection, analysis and utilization of big data, Promoting sales activities targeting small offices and stores, Promoting Global Expansion |
| Results under the previous plan | ¥2,600 million → ¥2,133 million（+82.0%） |
| Reason for revision or withdrawal | Although orders for bidding projects for government agencies and other entities, which involve substantial revenue and profit, progressed smoothly from the fourth quarter onward, most of the projects won were shifted to commence in the fiscal year ending March 2027. This created a gap versus the acquisition plan, while the cost environment remained challenging due to rising personnel costs and other factors. In addition, competition intensified, the Company fell short of its target for securing projects in the healthcare BPO business, and contract solicitation operations at SoftBank Mobile ended. |
| Size of the Target Market | Domestic BPO market ¥5,870.3 billion in fiscal 2029 (¥5,078.6 billion in fiscal 2024) / Domestic call center services market ¥1,037.2 billion in fiscal 2027 (¥1,090.2 billion in fiscal 2023) / Growth rate Domestic BPO market: CAGR of 3.1% (forecast for fiscal 2024–fiscal 2029), Domestic call center market: CAGR of -2.1% (forecast for fiscal 2023–fiscal 2027) / Source Prepared by the Company based on Yano Research Institute Co., Ltd., “Trends and Forecasts for the Domestic BPO Market Size (2025)” and “Trends and Forecasts for the Call Center Market Size (2025)” |
| Risks identified | Inbound demand, Clients' business conditions and dependence on specific business partners, Competing companies, Securing human resources and employment arrangements |
| Publication date | 29 June 2026 |
Items this document does not state (11)
Plan periodROE targetROIC targetPayout ratio / DOE policyTreasury share acquisition policyCost of capitalSelf-assessment of PBR and share priceTotal investment planInvestment amount by sectorSegment targetDate of board resolution
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The Company aims to create synergies by establishing a new Group structure through the acquisition of FW as a subsidiary, including through data utilization, multilingual and global expansion, gaining competitiveness in the BtoC market, and bringing support operations in-house. The reasons cited for falling short of plan for the fiscal year ending March 2026 include delays in the timing of bidding projects for government agencies and other entities, new competitor entry, rising personnel costs, failure to secure healthcare BPO projects, and the end of SoftBank's contract solicitation operations.
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