Worth reading
73In focus
Scored from 4 of 6 sectionsDirection
Deterioration
Direction inferred from the company’s description.Scale
-16.2
Revenue year-on-year (%)Wording
Conditional
How definitive the wording is.Contents of this document
Presentation materials for financial resultsFiscal year ending March 20268 items taken from the company’s own explanation
Financial Results Figures (The key points of this material are explained below)
Net Sales¥2,133 million-16.2%
Operating profit¥-171 million
Ordinary income¥-196 million
Net income¥-232 million net income attributable to owners of the parent
Gross Profit Margin16.1%
Operating profit margin-8.0%
Selling, general and administrative expenses¥514 million
Full-year earnings forecast
Net Sales
¥2,600 million
Operating profit
¥135 million
Ordinary income
¥105 million
Profit attributable to owners of the parent
¥60 million
Progress against full-year forecast 通期の予想に対して、いまどこまで進んだかの割合です。
Net Sales82.0%
What the company explained in this material
Self-assessment against the planThe company's self-assessment against its own plan.
Results fell below the initial planBreakdown of Factors Affecting the ChangeReasons cited by the Company for the change in the figures.
- Increase in sales from making FW a subsidiary¥4,000 million
- Expansion of existing sales outsourcing projects¥68 million
- Launch of new sales outsourcing projects¥212 million
- Spot projects and other projects completed during the previous fiscal year¥-550 million
- Orders carried over from the previous fiscal year due to postponements¥310 million
- Increase in sales from Japanese-language and multilingual projects¥77 million
- Growth and expansion of AI-related businesses¥50 million
- Expenses related to making FW a subsidiary¥75 million
- Provision for allowance for doubtful accounts¥15 million
New initiatives
- Joint development with ナルネットコミュニケーションズ of an AI communication platform for vehicle maintenance facilities
- Business alliance with 株式会社日本旅行 utilizing DX and AI
- Acquisition from 株式会社シップス360 of the mobile promotion-related business
- Making 株式会社FW a wholly owned subsidiary and 株式会社ウェブクルー a second-tier subsidiary
Key KPIsA metric the company considers important as a management benchmark.
- Number of supported languages13 Language
- Calls subject to AI automation500 At least cases/day
- Foreign residents in Japan400 More than 10,000 people
- Web Crew user base2,200 More than 10,000 people
- Headcount (at the end of the fiscal year ending March 2026)341 people
Segment results
Multilingual CRM Business
Net Sales
¥1,640 million-8.3%
Segment profit
¥181 million-40.1%
Sales Outsourcing Business
Net Sales
¥527 million-31.0%
Segment profit
¥116 million-4.9%
Market Size / Share
More than 4 million foreign residents in Japan and more than 22 million Web Crew users. Market share was not disclosedNumber of employees
Number of Employees341 people at the end of the fiscal year ending March 2026 (290 in the multilingual CRM business, 35 in the sales outsourcing business and 16 in corporate functions)
Acquisition of treasury shares
The company mentioned the acquisition of treasury shares, but the amount, number of shares and period of the acquisition program were not disclosed| Item | Details |
|---|---|
| Document type | Presentation materials for financial results |
| Fiscal Period Covered | Fiscal year ending March 2026 |
| Net Sales | ¥2,133 million (YoY -16.2%) |
| Operating profit | ¥-171 million |
| Ordinary income | ¥-196 million |
| Net income | ¥-232 million (net income attributable to owners of the parent) |
| Gross Profit Margin | 16.1% |
| Operating profit margin | -8.0% |
| Selling, general and administrative expenses | ¥514 million |
| Full-year earnings forecast | Net Sales ¥2,600 million / Operating profit ¥135 million / Ordinary income ¥105 million / Profit attributable to owners of the parent ¥60 million |
| Progress against full-year forecast | Net Sales 82.0% |
| Self-assessment against the plan | Results fell below the initial plan |
| Segment results | Multilingual CRM Business Net Sales ¥1,640 million (YoY -8.3%) / Segment profit ¥181 million (YoY -40.1%) / Sales Outsourcing Business Net Sales ¥527 million (YoY -31.0%) / Segment profit ¥116 million (YoY -4.9%) |
| Breakdown of Factors Affecting the Change | Factors Increase in sales from making FW a subsidiary / Amount ¥4,000 million, Factors Expansion of existing sales outsourcing projects / Amount ¥68 million, Factors Launch of new sales outsourcing projects / Amount ¥212 million, Factors Spot projects and other projects completed during the previous fiscal year / Amount ¥-550 million, Factors Orders carried over from the previous fiscal year due to postponements / Amount ¥310 million, Factors Increase in sales from Japanese-language and multilingual projects / Amount ¥77 million, Factors Growth and expansion of AI-related businesses / Amount ¥50 million, Factors Expenses related to making FW a subsidiary / Amount ¥75 million, Factors Provision for allowance for doubtful accounts / Amount ¥15 million |
| Key KPIs | Indicator name Number of supported languages / Value 13 Language / Year on year against the same period last year Not disclosed, Indicator name Calls subject to AI automation / Value 500 At least cases/day / Year on year against the same period last year Not disclosed, Indicator name Foreign residents in Japan / Value 400 More than 10,000 people / Year on year against the same period last year Not disclosed, Indicator name Web Crew user base / Value 2,200 More than 10,000 people / Year on year against the same period last year Not disclosed, Indicator name Headcount (at the end of the fiscal year ending March 2026) / Value 341 people / Year on year against the same period last year Not disclosed |
| Number of employees | Number of Employees 341 people at the end of the fiscal year ending March 2026 (290 in the multilingual CRM business, 35 in the sales outsourcing business and 16 in corporate functions) / Changes during the period and hiring plan Not disclosed |
| Acquisition of treasury shares | The company mentioned the acquisition of treasury shares, but the amount, number of shares and period of the acquisition program were not disclosed |
| Market Size / Share | More than 4 million foreign residents in Japan and more than 22 million Web Crew users. Market share was not disclosed |
| New initiatives | Joint development with ナルネットコミュニケーションズ of an AI communication platform for vehicle maintenance facilities, Business alliance with 株式会社日本旅行 utilizing DX and AI, Acquisition from 株式会社シップス360 of the mobile promotion-related business, Making 株式会社FW a wholly owned subsidiary and 株式会社ウェブクルー a second-tier subsidiary |
Items this document does not state (12)
Results for the three months of the current quarterUnit price and quantity metricsNumber of stores and locationsAssumptions Underlying the Business OutlookRisk amount incorporated into the outlookMedium-term management plan targetsFinancial targetsAnnual DividendPayout ratioCapital expendituresOrders received and order backlogKey points of the Q&A
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Although orders for bidding-related work from government agencies and other customers progressed, most of the orders were postponed until the fiscal year ending March 2027. Other reasons cited included new competition, rising personnel costs, insufficient orders for healthcare BPO projects, the completion of contracts in the sales outsourcing business, and a lack of replacement orders for new projects. In addition, one-time expenses were recorded, including ¥75 million in external adviser and legal fees related to making FW a subsidiary and ¥15 million in provision for allowance for doubtful accounts.
How to read this page
This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.