Product and Service Quality and Liability for Damages
First written in FY2016. 6 of 15 entries say "Mitigated", first in FY2022-Q2. Latest entry: FY2026.
The whole theme swung hardest in 2026: 6 of 25 companies on the "Worse" side.
17 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「Warranty repair costs 195,385 144,476」
Warranty repair costs decreased from ¥195.385 million in the previous year to ¥144.476 million, reducing the amount of quality-related costs incurred. - FY2026-H1MitigatedAnnual report
「Warranty repair costs 133,242 82,266」
Warranty repair costs decreased from ¥133.242 million in the same period of the previous year to ¥82.266 million, reducing the amount of quality-related costs incurred. - FY2025WorsenedAnnual report
「Warranty repair costs 142,773 195,385」
Warranty repair costs increased from ¥142.773 million in the previous year to ¥195.385 million, and quality-related costs increased again. - FY2025-H1WorsenedAnnual report
「Warranty repair costs 62,287 133,242」
Warranty repair costs increased from ¥62.287 million in the same period of the previous year to ¥133.242 million, and quality-related costs increased in the interim period. - FY2024MitigatedAnnual report
「Warranty repair costs 322,037 142,773」
Warranty repair costs decreased from ¥322.037 million in the previous year to ¥142.773 million, reducing the amount of quality-related costs incurred. - FY2024-Q2MitigatedAnnual report
「Warranty repair costs 155,804 62,287」
Warranty repair costs decreased from ¥155.804 million in the same period of the previous year to ¥62.287 million, reducing the amount of quality-related costs incurred. - FY2023-Q2WorsenedAnnual report
「Warranty repair costs 151,951 155,804」
Warranty repair costs increased from ¥151.951 million in the same period of the previous year to ¥155.804 million. Higher quality-related costs were also cited as a factor contributing to losses in the information and communications equipment manufacturing and sales business. - FY2022MitigatedAnnual report
「Warranty repair costs 480,621 328,693」
Warranty repair costs decreased from ¥480.621 million in the previous year to ¥328.693 million, although quality-related costs continued to arise. - FY2022-Q2MitigatedAnnual report
「Warranty repair costs 453,204 151,951」
Warranty repair costs recorded in selling, general and administrative expenses decreased from ¥453.204 million in the same period of the previous year to ¥151.951 million. Quality-related costs continued to arise, but were lower year on year. - FY2021MaterialisedAnnual report
「Warranty repair costs 219,392 480,621」
Quality-related costs recorded in selling, general and administrative expenses amounted to ¥480.621 million in the current period, up from ¥219.392 million in the previous period. Quality risks continue to arise as actual costs and factors reducing profit. - FY2021-Q2MaterialisedAnnual report
「The loss was ¥1,058 million, an increase of ¥1,015 million from the same period of the previous year, due to higher costs associated with the development of new core optical transmission equipment, deterioration in the cost ratio due to changes in the product mix, and higher quality-related costs.」
Higher costs for addressing product quality issues were cited as an actual factor contributing to the segment loss. Warranty repair costs of ¥453.204 million were also recorded in selling, general and administrative expenses. - FY2019RestatedAnnual report
「However, there is no guarantee that defects will not arise in any of the products or services provided. If an unforeseen event results in a serious defect or other major problem, the Group may be liable for the resulting damages.」
The risk of product and service defects and liability for damages continues to be disclosed. - FY2018MaterialisedAnnual report
「Due to a decline resulting from a significant reduction in the scale of the information and communications equipment manufacturing and sales business, operating profit was ¥60 million, down 77.7% year on year, and ordinary profit was ¥162 million, down 60.3%.」
The occurrence of costs for addressing defects was cited as a factor contributing to the segment loss, indicating that a quality-related risk was incurred as an expense. - FY2017RestatedAnnual report
「However, there is no guarantee that defects will not arise in any of the products or services provided. If an unforeseen event results in a serious defect or other major problem, the Group may be liable for the resulting damages.」
The risk of product and service defects and liability for damages continues to be disclosed. - FY2016First statedAnnual report
「However, there is no guarantee that defects will not arise in any of the products or services provided. If an unforeseen event results in a serious defect or other major problem, the Group may be liable for the resulting damages.」
The Company states that it has established a dedicated quality assurance department and works to manage quality, including at its business partners.