Leakage of email addresses caused by unauthorized access to our outsourced email delivery service provider
アララ株式会社 (external service provider), TEAC CORPORATION (operator of TEAC Store), GMOメイクショップ株式会社
Email delivery through “MakeRepeater” and “Email Delivery Plus” for the official online shop “TEAC Store,” and the external service “Arara Message.” The scope covers the recipients of emails sent from 1 July 2026 through 28 October 2026.
Unauthorized access by a third party
No impact of this matter on consolidated results has been identified at this time. No amount has been disclosed.
No impact of this matter on consolidated results has been identified at this time. If any matters requiring disclosure arise, they will be announced promptly.
Related procedures
Necessary responses and preparations, including reporting to the Personal Information Protection Commission. Litigation, administrative action and other proceedings: Not disclosed
Personal Information Protection Commission
Company response
The affected email delivery function
Called for the investigation results to be reported promptly and preventive measures to be implemented reliably; based on the investigation results, efforts will be made to further strengthen personal information management systems and prevent recurrence.
GMOメイクショップ株式会社 and, through that company, アララ株式会社 have been asked to report the investigation results promptly and reliably implement preventive measures. Necessary responses and preparations, including reporting to the Personal Information Protection Commission, are under way, and personal information management systems will be strengthened. If any new facts come to light, they will be announced on the website and through other channels.
If any new facts come to light, they will be announced on our website, the TEAC Store website and through other channels. If any matters requiring disclosure arise, they will be announced promptly.
| Item | Details |
|---|---|
| Event name | Leakage of email addresses caused by unauthorized access to our outsourced email delivery service provider |
| Subject Entity | アララ株式会社 (external service provider), TEAC CORPORATION (operator of TEAC Store), GMOメイクショップ株式会社 |
| Target Locations / Products | Email delivery through “MakeRepeater” and “Email Delivery Plus” for the official online shop “TEAC Store,” and the external service “Arara Message.” The scope covers the recipients of emails sent from 1 July 2026 through 28 October 2026. |
| Cause | Unauthorized access by a third party |
| Amount of Impact on Business Performance | No impact of this matter on consolidated results has been identified at this time. No amount has been disclosed. |
| Impact on Earnings Forecast | No impact of this matter on consolidated results has been identified at this time. If any matters requiring disclosure arise, they will be announced promptly. |
| Type of litigation or proceeding | Necessary responses and preparations, including reporting to the Personal Information Protection Commission. Litigation, administrative action and other proceedings: Not disclosed |
| Court or authority | Personal Information Protection Commission |
| Suspended operations | The affected email delivery function |
| Measures to prevent recurrence | Called for the investigation results to be reported promptly and preventive measures to be implemented reliably; based on the investigation results, efforts will be made to further strengthen personal information management systems and prevent recurrence. |
| Outlook | GMOメイクショップ株式会社 and, through that company, アララ株式会社 have been asked to report the investigation results promptly and reliably implement preventive measures. Necessary responses and preparations, including reporting to the Personal Information Protection Commission, are under way, and personal information management systems will be strengthened. If any new facts come to light, they will be announced on the website and through other channels. |
| Planned follow-up disclosure | If any new facts come to light, they will be announced on our website, the TEAC Store website and through other channels. If any matters requiring disclosure arise, they will be announced promptly. |
Items this document does not state (13)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Because a third party gained unauthorized access to the external service provided by the email delivery service provider.