Enhanced Customer Service and Shifting Competition in the Mobile Device Lifecycle Market
First written in FY2018-Q1. 2 of 5 entries say "Restated". Latest entry: FY2020.
No other company in this theme has enough history to compare yet.
- FY2020DroppedAnnual report
「The absence of gains on the transfer of business associated with the sale of the MLC business in the previous fiscal year」
The Mobile Lifecycle business was sold in the previous fiscal year, and references to the business in the current fiscal year's market and competitive environment have been removed. - FY2019-Q1WorsenedAnnual report
「The environment has become less conducive to generating profits through our technological differentiation」
The mobile device lifecycle market is described as an environment in which it is difficult to generate profits through technological differentiation, explicitly highlighting the difficulty of monetisation in addition to the existing market structure. - FY2018-Q3RestatedAnnual report
「In the mobile device lifecycle market, which includes services for mobile device retailers (the Mobile Lifecycle business), the role of mobile device retailers has become more diverse and complex, and extensive communication with customers is required. In addition, the competitive landscape among telecommunications carriers has changed with the emergence of MVNOs and other operators, creating a market environment in which efforts to improve customer satisfaction at mobile device retailers are continuing.」
The diversification and increasing complexity of mobile device retailers' roles, changes in the competitive landscape driven by MVNOs and other operators, and ongoing efforts to improve customer satisfaction are reiterated. - FY2018-Q2RestatedAnnual report
「In the mobile device lifecycle market, which includes services for mobile device retailers (the Mobile Lifecycle business), the role of mobile device retailers has become more diverse and complex, and extensive communication with customers is required. In addition, the competitive landscape among telecommunications carriers has changed with the emergence of MVNOs and other operators, creating an environment in which efforts to improve customer satisfaction at mobile device retailers are continuing.」
The diversification and increasing complexity of mobile device retailers' roles, changes in the competitive landscape driven by MVNOs and other operators, and ongoing efforts to improve customer satisfaction are reiterated. - FY2018-Q1First statedAnnual report
「In the mobile device lifecycle market, which includes services for mobile device retailers (the Mobile Lifecycle business), the role of mobile device retailers has become more diverse and complex, and extensive communication with customers is required. In addition, the competitive landscape among telecommunications carriers has changed with the emergence of MVNOs and other operators, creating an environment in which efforts to improve customer satisfaction at mobile device retailers are continuing.」
The diversification and increasing complexity of mobile device retailers' roles, changes in the competitive landscape driven by MVNOs and other operators, and ongoing efforts to improve customer satisfaction are described as structural features of the market.