Fraud and Misconduct Risk in Door-to-Door Sales
First written in FY2018. 3 of 6 entries say "Restated". Latest entry: FY2026.
42 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「The Group provides sales personnel and others with crisis management training every month during their first 3 months after joining the Company and once each quarter thereafter. It also provides compliance training once a month to prevent misconduct, improprieties and other incidents.」
The Company continues to address the risk of misconduct and improprieties in door-to-door sales through crisis management training and monthly compliance training. - FY2024ReframedAnnual report
「In such cases, the Company may be subject to an order suspending its business by a business partner, and its contract may be terminated.」
The scope of the explanation changed from the previous risk of door-to-door sales centered on NHK services to the risk of business suspension and contract termination in the sales promotion business serving multiple business partners. - FY2022RestatedAnnual report
「In recent years, multiple cases of misconduct and impropriety by the Group's employees have occurred, damaging the Group's reputation.」
The Company continues to disclose the fact that multiple cases of employee misconduct and impropriety have occurred, together with measures to prevent recurrence, including monthly compliance training by directors, reviews of business processes and mutual checks. - FY2021MaterialisedAnnual report
「In the sales agency business during the consolidated fiscal year, the Company conducted sales activities limited to certain alternative operations for a period after the state of emergency declared due to the spread of COVID-19 was lifted, from June to September 2020. During that period, an impropriety and misconduct by a former employee of the Company occurred.」
The misconduct and impropriety previously anticipated in door-to-door sales actually occurred as an incident involving a former employee during the alternative-operations period from June to September 2020. - FY2020RestatedAnnual report
「The Group provides sales personnel and others with crisis management training every month during their first 3 months after joining the Company and once every 6 months thereafter. Directors also provide compliance training every month to prevent misconduct, improprieties and other incidents.」
The Company continues to address the risk of misconduct and improprieties associated with door-to-door sales through crisis management training and monthly training conducted by directors. - FY2018First statedAnnual report
「Given the nature of these operations, we cannot completely rule out the possibility of fraud or misconduct by sales personnel.」
The company cites crisis-management training, monthly compliance training and recurrence-prevention measures as responses.