Risk of Complaints, Incidents and Reputational Damage
First written in FY2018. 4 of 6 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2023: 2 of 7 companies on the "Worse" side.
14 other companies' latest entry also says "Restated".
- FY2026RestatedAnnual report
「The Company promptly reports the details of complaints and problems to business partners, while its officers and managers share the details internally and formulate and implement measures to prevent recurrence.」
The Company continues to address complaints and problems by reporting them to business partners, sharing information internally and implementing measures to prevent recurrence. - FY2024ReframedAnnual report
「The Group provides various types of training to sales personnel and others and works to prevent complaints and problems. If any occur, the Group seeks to respond promptly and carefully, immediately reports the details to the relevant business partner, and has its officers and managers share the details before formulating and implementing measures to prevent recurrence.」
The explanation changed from the previous approach, which was based on reporting to NHK, to a risk explanation centered on reporting to business partners and the impact on contracts. - FY2022RestatedAnnual report
「The Group provides various types of training to sales personnel and others and works to prevent complaints and problems. If any occur, the Group seeks to respond promptly and carefully, immediately reports the details of the complaint or problem to NHK, and has its officers and managers share the details before formulating and implementing measures to prevent recurrence.」
The Company continues to address complaints and problems through training, reporting to NHK, internal information sharing and measures to prevent recurrence. - FY2021RestatedAnnual report
「The Group provides various types of training to sales personnel and others and works to prevent complaints and problems. If any occur, the Group seeks to respond promptly and carefully, immediately reports the details of the complaint or problem to NHK, and has its officers and managers share the details before formulating and implementing measures to prevent recurrence.」
The Company continues to address complaints and problems through training, reporting to NHK, internal information sharing and measures to prevent recurrence. - FY2020RestatedAnnual report
「The Group provides various types of training to sales personnel and others and works to prevent complaints and problems. If any occur, the Group seeks to respond promptly and carefully, immediately reports the details of the complaint or problem to NHK, and has its officers and managers share the details before formulating and implementing measures to prevent recurrence.」
The Company continues to disclose measures for preventing complaints and problems, reporting them to NHK, sharing information internally and preventing recurrence. - FY2018First statedAnnual report
「However, if serious complaints, disputes or litigation arise in the future, causing our reputation to deteriorate or affecting our outsourcing agreement with NHK, our business and results could be affected.」
Training, prompt responses, reporting to NHK, internal sharing by officers and managers, and recurrence-prevention measures are cited as responses.