Service Delivery Based on the “Five Conveniences”
First written in FY2018-Q3. 5 of 10 entries say "Restated". Latest entry: FY2025-H1.
No other company in this theme has enough history to compare yet.
- FY2025-H1ReframedAnnual report
「Against this backdrop, our Group formulated the five-year medium-term management plan “NEXUS,” beginning in the fiscal year ending June 2025, and is pursuing its business activities to provide services that enable people everywhere in the world to enjoy their “usual” experience anywhere by accelerating investment in people and digital transformation.」
In addition to the former descriptions of convenient, reliable haircut services and the “quality of time,” NEXUS presents a service vision of enabling people worldwide to enjoy their “usual” experience anywhere. - FY2023ReframedAnnual report
「We operate convenient and reliable haircut services in Japan and overseas, eliminating unnecessary effort and waste and focusing solely on the “quality of time” that people genuinely need.」
The former “five conveniences” and specific-element descriptions were reorganized into a brand description focused on convenient, reliable services that eliminate unnecessary effort and concentrate on the “quality of time.” - FY2021RestatedAnnual report
「QB HOUSE provides haircut services built around the “convenience” of short service times, high convenience, haircut-only services and no appointments.」
The policy of providing services centered on “convenience,” including short service times, high convenience, haircut-only services and no appointments, continued. - FY2020-Q1ReframedAnnual report
「Our Group has worked to improve its haircut services and expand its store network with the aim of becoming the haircut chain most needed by customers worldwide by providing consistent, reliable and convenient services that prompt customers to say “thank you.”」
The former “five conveniences” and specific four-element listing were consolidated into the expression “consistent, reliable and convenient services.” The policy of improving services and expanding the store network continued. - FY2019ReframedAnnual report
「QB HOUSE provides haircut services built around the “convenience” of short service times, high convenience, haircut-only services and no appointments.」
The service description shifted from the former expression “five conveniences” to a description centered on “convenience” and listing four elements. Domestic QB HOUSE stores also implemented a price revision in February 2019. - FY2019-Q3RestatedAnnual report
「Our Group has worked to improve its haircut services and expand its store network so that customers can broadly enjoy the “five conveniences” of low prices, short service times, high convenience, haircut-only services and no appointments.」
The policy of improving haircut services and expanding the store network based on the “five conveniences” continued to be disclosed. - FY2019-Q2RestatedAnnual report
「Our Group has worked to improve its haircut services and expand its store network so that customers can broadly enjoy the “five conveniences” of low prices, short service times, high convenience, haircut-only services and no appointments.」
The policy of improving haircut services and expanding the store network based on the “five conveniences” continued to be disclosed. - FY2019-Q1RestatedAnnual report
「Against this backdrop, our Group has worked to improve its services and expand its store network so that customers can broadly enjoy the “five conveniences” of low prices, short service times, high convenience, haircut-only services and no appointments.」
The policy of improving services and expanding the store network based on the “five conveniences” continued to be disclosed. - FY2018RestatedAnnual report
「Against this backdrop, our Group has worked to improve its services and expand its store network so that customers can broadly enjoy the “five conveniences” of low prices, short service times, high convenience, haircut-only services and no appointments.」
The “five conveniences” and the policy of improving services and expanding the store network continued to be disclosed from the previous quarter. - FY2018-Q3First statedAnnual report
「Against this backdrop, our Group has worked to improve its services and expand its store network so that customers can broadly enjoy the “five conveniences” of low prices, short service times, high convenience, haircut-only services and no appointments.」
Describes a service model centered on low prices, short service times, high convenience, haircut-only services and no appointments.