Advanced Research through Joint Service Benchmarking Studies
First written in FY2018. 3 of 4 entries say "Restated". Latest entry: FY2025.
No other company in this theme has enough history to compare yet.
- FY2025RestatedAnnual report
「Since the fiscal year ended March 2016, we have had a joint research agreement with the National Institute of Advanced Industrial Science and Technology and have conducted joint research aimed at “advancing the service-profit chain through service benchmarking.”」
The company continues efforts to advance survey methods through joint research with AIST, clarify industry-specific SPC trends and apply the findings to consulting. - FY2020RestatedAnnual report
「In addition, since August 2015, we have had a joint research agreement with the National Institute of Advanced Industrial Science and Technology and have conducted joint research aimed at “advancing the service-profit chain through service benchmarking.”」
Joint research on service benchmarking with AIST, together with the application of its results to advanced survey methods and consulting, continues. - FY2019RestatedAnnual report
「Since August 2015, we have had a joint research agreement with the National Institute of Advanced Industrial Science and Technology and have conducted joint research aimed at “advancing the service-profit chain through service benchmarking.”」
Joint research on service benchmarking with AIST, together with the application of its results to advanced survey methods and consulting, continues. - FY2018First statedAnnual report
「Since August 2015, we have had a joint research agreement with the National Institute of Advanced Industrial Science and Technology and have conducted joint research aimed at “advancing the service-profit chain through service benchmarking.”」
The company is analyzing customer satisfaction and employee satisfaction data, advancing survey methods, clarifying industry-specific SPC trends, and applying the findings to consulting and training.