Improving and Ensuring Report Quality
First written in FY2018. 5 of 8 entries say "Restated". Latest entry: FY2025.
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- FY2025RestatedAnnual report
「We will continue to work to enhance mechanisms that help improve and ensure report quality, including enriching feedback to monitors on report evaluation results and providing information and training on methods for preparing reports for monitors and maintaining reports for report checkers.」
Quality improvement initiatives continue, including feedback from monitors and communication and training on report preparation and maintenance procedures. - FY2024Specified report quality requirementsAnnual report
「As a standard practice, our group includes approximately 7 free-answer questions per report. Since each question elicits a comment of approximately 200–300 Japanese characters, a total of approximately 1,400–2,100 characters of “unfiltered customer feedback” is delivered.」
The initiatives to improve report quality were described in specific terms, including the number of questions, volume of comments and total character count, as a mechanism for clearly communicating the reasons behind the evaluation. - FY2020RestatedAnnual report
「We will continue to work to enhance mechanisms that help improve and ensure report quality, including enriching the feedback provided to monitors on report evaluation results and converting methods for preparing reports for monitors and maintaining reports for report checkers into e-learning content.」
Measures to improve and ensure report quality through feedback to monitors and e-learning remain in place. - FY2020-Q4RestatedAnnual report
「On the production side, while working to maintain a stable report production system and control production costs, the company is also working to strengthen relationships with the monitors that support its business in order to further improve report quality.」
Efforts to strengthen relationships with monitors as a means of improving report quality remain under way. - FY2020-Q3RestatedAnnual report
「On the production side, while working to maintain a stable report production system and control production costs, the company is also working to strengthen relationships with the monitors that support its business in order to further improve report quality.」
Efforts to strengthen relationships with monitors as a means of improving report quality remain under way. - FY2020-Q2Added stronger relationships with monitorsAnnual report
「On the production side, while working to maintain a stable report production system and control production costs, the company is also working to strengthen relationships with the monitors that support its business in order to further improve report quality.」
Strengthening relationships with monitors was explicitly identified as a means of improving report quality, in addition to existing feedback and e-learning. - FY2019RestatedAnnual report
「We will continue to work to enhance mechanisms that help improve and ensure report quality, including enriching the feedback provided to monitors on report evaluation results and converting methods for preparing reports for monitors and maintaining reports for report checkers into e-learning content.」
Measures to improve and ensure report quality through feedback to monitors and e-learning content remain in place. - FY2018First statedAnnual report
「Going forward, we will work to enhance mechanisms that help improve and ensure report quality, including enriching the feedback provided to monitors on report evaluation results and converting methods for preparing reports for monitors and maintaining reports for report checkers into e-learning content.」
Based on approximately 7 questions per report and 200–300 Japanese characters of free-text response per question, the company seeks to improve quality through feedback to monitors and e-learning.