Enhancing Travel Concierge Training and Customer Service Quality
First written in FY2017. 6 of 8 entries say "Restated". Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026RestatedAnnual report
「We have established a dedicated section to train our “Travel Concierges” and are working to improve their customer service and response capabilities through ongoing training and other initiatives. To enhance each Travel Concierge’s ability to make proposals relating to overseas travel, we periodically send them on overseas training programs, where they gain firsthand experience of local destinations and acquire insights that support practical, specific travel advice.」
The company continues to improve its concierges’ customer service and proposal capabilities through a dedicated section, ongoing training and overseas training programs. - FY2025RestatedAnnual report
「The Group established a dedicated section for training “travel concierges” and is working to improve their customer service and support capabilities through ongoing training and the engagement of outside instructors. To enhance each “travel concierge’s” ability to make proposals concerning overseas travel, we periodically send them on overseas training assignments, where they gain firsthand experience of destinations and acquire knowledge that leads to practical, specific travel advice.」
The company continues its efforts to improve customer service and proposal capabilities through the Education Section, ongoing training, outside instructors and overseas training. - FY2024RestatedAnnual report
「The Group established a dedicated section for training “travel concierges” and is working to improve their customer service and support capabilities through ongoing training and the engagement of outside instructors. To enhance each “travel concierge’s” ability to make proposals concerning overseas travel, we periodically send them on overseas training assignments, where they gain firsthand experience of destinations and acquire knowledge that leads to practical, specific travel advice.」
The company continues its efforts to improve customer service and proposal capabilities through the Education Section, ongoing training, outside instructors and overseas training. - FY2023Recruitment added as an urgent priority; overseas training not conductedAnnual report
「We recognize that securing highly skilled and capable “travel concierges” and enhancing their capabilities are urgent priorities for the Group. At present, we are focusing on securing personnel because our internal workforce has declined as a result of poor business performance caused by the impact of COVID-19 and other factors.」
In addition to training travel concierges and improving their customer service capabilities, the company identified recruitment as an urgent priority against a backdrop of declining personnel due to poor business performance. Overseas training, meanwhile, could not be conducted during the current consolidated fiscal year because of the impact of infectious diseases and other factors. - FY2021RestatedAnnual report
「The Group established an “Education Section” dedicated to training “travel concierges” and is working to improve their customer service and support capabilities through ongoing training and the engagement of outside instructors.」
The company continues to pursue its policy of improving customer service and support capabilities through the Education Section, ongoing training, outside instructors and overseas training. - FY2020RestatedAnnual report
「The Group established an “Education Section” dedicated to training “travel concierges” and is working to improve their customer service and support capabilities through ongoing training and the engagement of outside instructors.」
The company continues to pursue its policy of improving customer service and support capabilities through the Education Section, ongoing training, outside instructors and overseas training. - FY2018RestatedAnnual report
「The Group established an “Education Section” dedicated to training “travel concierges” and is working to improve their customer service and support capabilities through ongoing training and the engagement of outside instructors.」
The company continues to pursue measures to improve customer service and support capabilities through the Education Section, ongoing training, outside instructors and overseas training. - FY2017First statedAnnual report
「We established an “Education Section” dedicated to training “travel concierges” and are working to improve their customer service and support capabilities through ongoing training and the engagement of outside instructors.」
The company is pursuing measures to enhance the “human touch” and “flexibility” that are difficult to provide through an online-only model, through training including overseas assignments, the engagement of outside instructors and firsthand local experience.