A growth policy centered on solving customer problems
First written in FY2016. 3 of 7 entries say "Restated". Latest entry: 2026-08-07.
The whole theme swung hardest in 2019: 1 of 7 companies on the "Worse" side.
3 other companies' latest entry also says "Advanced".
- 2026-08-07AdvancedM&A and Subsidiary Changes
「By consolidating the management resources of the two companies, the merger will further improve customer satisfaction and strengthen the management foundation through more efficient Group management.」
The purpose of the merger was stated as improving customer satisfaction by consolidating management resources. - FY2025RestatedAnnual report
「Aiming to become “a company that customers consult first,” the Group will deeply understand the problems and vision of its customers and provide solution products and technical services to help realize them.」
We continue to provide solution products and technical services based on customers’ problems and visions. - FY2023ReframedAnnual report
「Aiming to become “a company that customers consult first,” the Group will deeply understand the problems and vision of its customers and provide solution products and technical services to help realize them. Although market needs, including IoT and smart factories, are becoming more sophisticated and diverse, the Group aims to provide high-value-added total solutions by deepening collaboration with business partners.」
The company broadens its description of its customer problem-solving policy from solution products and technical services to total solutions delivered through collaboration with business partners. - FY2020RestatedAnnual report
「Aiming to become “a company that customers consult first,” the Group will firmly understand the problems and vision of its customers and establish a sales structure under which not only the sales function but also the technology, manufacturing and administration functions work together to propose solutions.」
The Group continues to pursue a policy under which the sales, technology, manufacturing and administration functions work together to propose solutions based on customers' problems and vision. - FY2019ReframedAnnual report
「Aiming to become “a company that customers consult first,” the Group will firmly understand the problems and vision of its customers and establish a sales structure under which not only the sales function but also the technology, manufacturing and administration functions work together to propose solutions.」
The company reframes its policy of making customer problem-solving fundamental as the goal of becoming “a company that customers consult first,” and clearly states its company-wide collaborative structure for proposing solutions. - FY2017RestatedAnnual report
「The Group will make contributing to the resolution of customers' problems and the realization of their vision the foundation of all its activities, and aims to become a corporate group that continues to grow.」
The Group continues to pursue a growth policy centered on solving customer problems as the foundation of all its activities. - FY2016First statedAnnual report
「The Group will make contributing to the resolution of customers' problems and the realization of their vision the foundation of all its activities, and aims to become a corporate group that continues to grow.」
The company states a policy of making contributions to solving customer problems the foundation of all its activities.