Impact on Business Performance from Product and Service Quality Issues
First written in FY2021. 1 of 3 entries say "Reframed", first in FY2025. Latest entry: FY2026.
0 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「Based on its quality management system, the Group conducts thorough design and verification of quality and safety. It also works to prevent problems in its maintenance services through remote monitoring and regular inspections.」
Specific measures to address solution quality risk include design verification for quality and safety, remote monitoring, periodic inspections, and systems for promptly communicating information. - FY2025ReframedAnnual report
「Because stable operations are strongly required in areas such as cash handling at financial institutions, retail stores and restaurants, the Group focuses on providing highly reliable solutions.」
The scope of quality-related risks has been broadened from individual products to entire store solutions, including digital technologies and networks, and countermeasures such as remote monitoring and regular inspections have also been presented. - FY2021First statedAnnual report
「However, unexpected quality issues may arise at any stage of the development, production and maintenance service processes, including uncertainties associated with the increasing sophistication of product and service functions, and these issues could affect the Group's business performance.」
The company has newly identified unexpected quality issues in the development, production and maintenance processes as a risk related to new businesses and other activities.