Compensation and Declining Brand Value Due to Product and Service Defects
First written in FY2017. 3 of 6 entries say "Restated". Latest entry: FY2026.
The whole theme swung hardest in 2025: 9 of 27 companies on the "Worse" side.
15 other companies' latest entry also says "Mitigated".
- FY2026MitigatedAnnual report
「We are continuously promoting quality assurance activities based on our quality management system and working to improve the quality of our products and services.」
In response to the risk of product faults and defects, the company explicitly states its quality assurance activities based on its quality management system and sets out specific initiatives to improve quality. - FY2023RestatedAnnual report
「In addition, we have recognized a provision for product warranties in preparation for any costs arising from warranty work provided free of charge.」
The company is reconfirming its quality assurance and brand-awareness initiatives in response to the risk of product and service faults and defects, as well as its provision for free warranty work costs. - FY2020MitigatedAnnual report
「As the Group has confirmed that its ongoing product quality assurance activities and initiatives to raise brand awareness are helping reduce nonconforming products, it will continue to focus on these activities.」
The company explicitly states its quality assurance activities and initiatives to raise brand awareness in response to the risk of product faults and defects. - FY2019RestatedAnnual report
「If products or services provided by the Group have a serious fault or defect, the Group could be liable for substantial damages, which could have a material impact on business performance.」
The company reiterates the potential for liability for damages, declining social reputation and brand value, and lower sales resulting from faults or defects in products and services. - FY2018RestatedAnnual report
「If products or services provided by the Group have a serious fault or defect, the Group could be liable for substantial damages, which could have a material impact on business performance.」
The company reiterates the potential for liability for damages, declining social reputation and brand value, and lower sales resulting from faults or defects in products and services. - FY2017First statedAnnual report
「If products or services provided by the Group have a serious fault or defect, the Group could be liable for substantial damages, which could have a material impact on business performance. Such an event could also damage the social reputation of the Group and reduce its brand value, potentially resulting in lower sales.」
The company states the potential for liability for damages, declining social reputation and brand value, and lower sales resulting from serious faults or defects in products and services.