Building a Customer-Delighting Company and Trust-Based Customer Relationships
First written in FY2017-Q1. 17 of 21 entries say "Restated". Latest entry: FY2026.
No other company in this theme has enough history to compare yet.
- FY2026ReframedAnnual report
「In these activities, “Inspiration = Beyond Expectations” has gained acceptance among Group employees in Japan and overseas. Going forward, our Group will fulfill its social responsibilities and mission as a company by continuing its efforts to realize a company that inspires people through customer-delight creation activities.」
The philosophy has expanded from a focus on customer delight to providing inspiration to all stakeholders, including employees, business partners and local communities, centered on “Inspiration = Beyond Expectations” and the realization of “a company that inspires people.” - 2026-05-20RestatedGeneral Meetings of Shareholders
「Under its purpose of supporting society and inspiring people through print technology, KOMORI will build a self-directed organization across the Group through management autonomy and co-creation.」
While continuing to uphold its purpose, the Company presents building a self-directed organization as the policy for realizing it. - FY2024-Q3RestatedAnnual report
「In October 2023, we celebrated the 100th anniversary of our founding. On this occasion, we established our Group’s purpose as “Supporting society and bringing inspiration through print technology.”」
The Company continues to uphold the purpose established on the occasion of its 100th anniversary. It also continues to describe contributing to society through print technology and growing into a company that exceeds stakeholder expectations. - FY2024-Q2RestatedAnnual report
「In October 2023, we celebrated the 100th anniversary of our founding. On this occasion, we established our Group’s purpose as “Supporting society and bringing inspiration through print technology.”」
Following its 100th anniversary, the Company continues to uphold its purpose of supporting society and bringing inspiration through print technology. - FY2024-Q1ReframedAnnual report
「In October 2023, we will celebrate the 100th anniversary of our founding. On this occasion, we defined our Group’s purpose as “Supporting society and bringing inspiration through print technology.”」
The Company broadened its purpose from “realizing a company that delights customers” and treating customer trust as a source of corporate value to a purpose centered on contributing to society and bringing inspiration through print technology, marking its 100th anniversary. - FY2022RestatedAnnual report
「Our Group’s basic philosophy is to contribute to the development of society and culture by continuing to provide products and services that delight customers around the world through customer-delight creation activities founded on high management quality.」
The Company continues to base its philosophy on high management quality, customer-delight creation activities, delivering customer value through products and services, and trust with stakeholders. - FY2021RestatedAnnual report
「Our Group’s basic philosophy is to contribute to the development of society and culture by continuing to provide products and services that delight customers around the world through customer-delight creation activities founded on high management quality.」
The Company continues to base its philosophy on high management quality, customer-delight creation activities and delivering customer value through products and services. - FY2020RestatedAnnual report
「Our Group’s basic philosophy is to contribute to the development of society and culture by continuing to provide products and services that delight customers around the world through customer-delight creation activities founded on high management quality.」
The Company continues to uphold its basic philosophy of high management quality, customer-delight creation activities and delivering customer value through products and services. - FY2020-Q2RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to state, including in its basic policy concerning control of the Company, that KANDO－PROJECT, brand building, perceived quality management, the solutions business and relationships of trust with customers are sources of corporate value. - FY2020-Q1RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to uphold the philosophy that brand building through KANDO－PROJECT, perceived quality management, the solutions business and relationships of trust with customers are sources of corporate value. - FY2019RestatedAnnual report
「Our Group’s basic philosophy is to contribute to the development of society and culture by continuing to provide products and services that delight customers around the world through customer-delight creation activities founded on high management quality.」
The Company continues to base its philosophy on high management quality, customer-delight creation activities and delivering customer value through products and services. - FY2019-Q3RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to describe brand building through KANDO－PROJECT, perceived quality management, the solutions business and relationships of trust with customers as sources of corporate value. - FY2019-Q2RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to pursue a policy of treating brand building through KANDO－PROJECT, perceived quality management, the solutions business and relationships of trust with customers as sources of corporate value. - FY2019-Q1RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to describe brand building through KANDO－PROJECT, perceived quality management, the solutions business and relationships of trust with customers as sources of corporate value. - FY2018ReframedAnnual report
「Our Group’s basic philosophy is to contribute to the development of society and culture by continuing to provide products and services that delight customers around the world through customer-delight creation activities founded on high management quality.」
In addition to the previous expression, “realizing a company that delights customers,” the Company describes its basic philosophy as “customer-delight creation activities.” The substance, including KANDO－PROJECT, perceived quality management, the solutions business and relationships of trust with customers, remains unchanged. - FY2018-Q3RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to pursue a policy of treating relationships of trust with customers as a source of corporate value through brand building, perceived quality management and the solutions business under KANDO－PROJECT. - FY2018-Q2RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to promote brand building, perceived quality management and the solutions business through KANDO－PROJECT, while positioning relationships of trust with customers as a source of corporate value. - FY2018-Q1RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to describe brand building through KANDO－PROJECT, perceived quality management, the solutions business and relationships of trust with customers as sources of corporate value. - FY2017-Q3RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to describe brand building through KANDO－PROJECT, perceived quality management, the solutions business and relationships of trust with customers as sources of corporate value. - FY2017-Q2RestatedAnnual report
「Our management philosophy is to realize a company that delights customers.」
The Company continues to describe brand building through KANDO－PROJECT, perceived quality management, the solutions business and relationships of trust with customers as sources of corporate value. - FY2017-Q1First statedAnnual report
「Our management philosophy is to realize a company that delights customers.」
Through KANDO－PROJECT, the Company promotes brand building, perceived quality management and the solutions business, positioning relationships of trust with customers as a source of corporate value.