Announced details
Contact centers, telephone interactions, customer inquiries
バーチャレクス・コンサルティング株式会社 is a group company of Virtualex Holdings,Inc. For the voice beta version, joint validation and joint tuning with early-adopter companies are planned, but the company names have not been disclosed.
Patent No. 7912696 and Patent No. 7912704. Patent registration completed and patent rights obtained. Expiry date: Not disclosed
No impact on financial results is stated
The company does not address Contract Value / Offering price.
| Item | Details |
|---|---|
| Names of Products / Services Covered | CC-ExpAI (Contact Center Expert AI), CC-ExpAI Voice Version Beta |
| Relationship with the Company | バーチャレクス・コンサルティング株式会社 is a group company of Virtualex Holdings,Inc. For the voice beta version, joint validation and joint tuning with early-adopter companies are planned, but the company names have not been disclosed. |
| Launch date | 21 October 2026 (service launch, actual) |
| Applicable area | Contact centers, telephone interactions, customer inquiries |
| Registration number and expiry date | Patent No. 7912696 and Patent No. 7912704. Patent registration completed and patent rights obtained. Expiry date: Not disclosed |
| Impact on Business Performance | No impact on financial results is stated |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address the challenge of differing service quality and decision-making standards between chat and telephone interactions, and to consistently replicate the thinking and behavior of skilled operators across both chat and voice.