Announced details
Customer touchpoints, including contact centers, and customer service operations
バーチャレクス・コンサルティング and Recho have signed a basic partnership agreement. The companies will collaborate on business development, proposals, implementation and deployment, and contact center operations. Capital and personnel ties: not disclosed.
Head office: Chuo-ku, Tokyo; Representative Director: Qiu Shi (邱実). Develops and provides voice AI technologies and solutions for enterprises.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI Voice Agent, Recho AI Voice Platform |
| Counterparty | Recho Inc. |
| Counterparty overview | Head office: Chuo-ku, Tokyo; Representative Director: Qiu Shi (邱実). Develops and provides voice AI technologies and solutions for enterprises. |
| Relationship with the Company | バーチャレクス・コンサルティング and Recho have signed a basic partnership agreement. The companies will collaborate on business development, proposals, implementation and deployment, and contact center operations. Capital and personnel ties: not disclosed. |
| Contract Date | 14 September 2026 |
| Applicable area | Customer touchpoints, including contact centers, and customer service operations |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.AI adoption is expanding across contact centers against a backdrop of labor shortages and increasingly diverse and complex customer needs. The companies will combine their customer bases, expertise and technology to support customers in applying AI to their specific challenges and generating results.