Announced details
Contact center operations; handling complex, non-routine and highly emotional inquiries; voice-based response designed for telephone interactions
バーチャレクス・コンサルティング株式会社 is described as a group company of Virtualex Holdings,Inc.
Japan Patent Office (patent grant decision)
Application numbers: Patent Application No. 2026-014663 (parent application) / Patent Application No. 2026-094451 (divisional application). The patent numbers are scheduled to be disclosed after registration. Decision dates: 17 August 2026 (parent application) / 24 July 2026 (divisional application)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
Japan Patent Office
| Item | Details |
|---|---|
| Names of Products / Services Covered | CC-ExpAI (Contact Center Expert AI) |
| Relationship with the Company | バーチャレクス・コンサルティング株式会社 is described as a group company of Virtualex Holdings,Inc. |
| Launch date | 20 May 2026 (record of the public release of the chat beta version) |
| Applicable area | Contact center operations; handling complex, non-routine and highly emotional inquiries; voice-based response designed for telephone interactions |
| Awarding / certifying body | Japan Patent Office (patent grant decision) |
| Registration number and expiry date | Application numbers: Patent Application No. 2026-014663 (parent application) / Patent Application No. 2026-094451 (divisional application). The patent numbers are scheduled to be disclosed after registration. Decision dates: 17 August 2026 (parent application) / 24 July 2026 (divisional application) |
| Source | Japan Patent Office |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address labor shortages, variations in service quality caused by differences in operators’ experience and skills, and the difficulty of handling complex inquiries involving emotion and non-routine consultations, by enabling AI to capture conversational context in real time and control the interaction.