Announced details
Contact centers, customer service, after-call work (ACW), and CRM operations
A partnership agreement was signed in February 2026. PKSHA provides PKSHA Speech Insight, which is integrated via API with Virtualex Consulting's inspirX.
Headquarters: Bunkyo-ku, Tokyo; Representative Director: Uenoyama Katsuya (上野山勝也). The company operates AI solutions, AI SaaS, and AI Powered Worker businesses. Other company details: Not disclosed.
Minato-ku, Tokyo (Virtualex Consulting headquarters); Bunkyo-ku, Tokyo (PKSHA Technology headquarters)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | inspirX, Virtualex iXClouZ, PKSHA Speech Insight |
| Counterparty | PKSHA Technology, Inc. |
| Counterparty overview | Headquarters: Bunkyo-ku, Tokyo; Representative Director: Uenoyama Katsuya (上野山勝也). The company operates AI solutions, AI SaaS, and AI Powered Worker businesses. Other company details: Not disclosed. |
| Relationship with the Company | A partnership agreement was signed in February 2026. PKSHA provides PKSHA Speech Insight, which is integrated via API with Virtualex Consulting's inspirX. |
| Contract Date | February 2026 (partnership agreement) |
| Applicable area | Contact centers, customer service, after-call work (ACW), and CRM operations |
| Location | Minato-ku, Tokyo (Virtualex Consulting headquarters); Bunkyo-ku, Tokyo (PKSHA Technology headquarters) |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To reduce the workload involved in preparing post-call summaries and entering data into the CRM, minimize input errors and inconsistencies in notation, and enable the visualization and continuous improvement of customer service quality.