Announced details
Contact center operations, customer service, initial inquiries, FAQ responses, reservation and change requests, operator support, and use of call data
バーチャレクス・コンサルティング participated as an AWS-certified partner. The services described are provided independently by バーチャレクス・コンサルティング and are not services provided directly by AWS.
Amazon Web Services Japan LLC hosted the workshop. AWS is described as a brand providing cloud-based contact center services and other offerings. Its location, representative, capital and year of establishment are not disclosed.
AWS-certified partner
Amazon Web Services（AWS）
Minato-ku, Tokyo (head office of バーチャレクス・コンサルティング)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Amazon Connect Customer support services, AI agent development support, Speech recognition and summarization support (LCA), Amazon Connect Customer implementation and integration support, Amazon Connect Customer operational support and configuration services |
| Counterparty | Amazon Web Services Japan G.K., Amazon Web Services（AWS） |
| Counterparty overview | Amazon Web Services Japan LLC hosted the workshop. AWS is described as a brand providing cloud-based contact center services and other offerings. Its location, representative, capital and year of establishment are not disclosed. |
| Relationship with the Company | バーチャレクス・コンサルティング participated as an AWS-certified partner. The services described are provided independently by バーチャレクス・コンサルティング and are not services provided directly by AWS. |
| Launch date | 8 July 2026 (service launch; actual) |
| Applicable area | Contact center operations, customer service, initial inquiries, FAQ responses, reservation and change requests, operator support, and use of call data |
| Award/certification name | AWS-certified partner |
| Awarding / certifying body | Amazon Web Services（AWS） |
| Location | Minato-ku, Tokyo (head office of バーチャレクス・コンサルティング) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To systematize its expertise in supporting generative AI- and RAG-enabled chatbots and voicebots, as well as call analysis based on Amazon Transcribe Live Call Analytics, and provide an environment in which companies can embed AI into their contact center operations and continue using it.