Announced details
Contact centers, customer support, voice of the customer (VoC) analysis, operational improvement, and enhancing the customer experience
Draft reports can be completed in approximately 30 minutes to 1 hour, compared with the extensive manual work previously required.
Discussions are progressing with multiple companies. Initial implementation completed; the number of companies and usage instances are not disclosed.
Initial implementation partner for the service jointly developed and provided by VXアクト株式会社 and バーチャレクス・コンサルティング株式会社. Capital and personnel relationships are not disclosed.
Major BPO company. Other than the fact that it operates contact centers, information is not disclosed.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | AI-Powered Voice Data Analysis Hands-On Support Service |
| Counterparty | Major BPO company (name not disclosed) |
| Counterparty overview | Major BPO company. Other than the fact that it operates contact centers, information is not disclosed. |
| Relationship with the Company | Initial implementation partner for the service jointly developed and provided by VXアクト株式会社 and バーチャレクス・コンサルティング株式会社. Capital and personnel relationships are not disclosed. |
| Launch date | 17 June 2026 (already launched) |
| Applicable area | Contact centers, customer support, voice of the customer (VoC) analysis, operational improvement, and enhancing the customer experience |
| Quantitative Effects | Draft reports can be completed in approximately 30 minutes to 1 hour, compared with the extensive manual work previously required. |
| Usage history | Discussions are progressing with multiple companies. Initial implementation completed; the number of companies and usage instances are not disclosed. |
Items this document does not state (10)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Much of the call recording data accumulated by companies is not being fully utilized. Through practical application combining contact center operations expertise with generative AI technology, the companies confirmed the service’s usefulness in identifying latent issues and proposing improvements, and will therefore make this expertise broadly available.