Announced details
Contact center operations, customer touchpoints, CRM, and CTI integration
The solution is intended to reduce ACW (after-call work) time, minimize eye movement, and standardize service quality; figures are Not disclosed
CT-e1/SaaS: adopted by companies representing a cumulative total of 1,950 tenants and more than 34,000 seats
Virtualex Consulting is a partner of 株式会社コムデザイン. The companies will introduce an integration solution combining CT-e1/SaaS with Virtualex Consulting’s CRM products.
Head office: Chiyoda-ku, Tokyo; Representative Director and President: Terao Kenji (寺尾憲二). The company provides CT-e1/SaaS and hosts Contact Center MashupBox.
Sabou Kaikan Annex (2-7-4 Hirakawacho, Chiyoda-ku, Tokyo)
CT-e1/SaaS is described as low-cost, while Virtualex iXClouZ is described as low-priced and subscription-based; specific pricing is Not disclosed
The company does not address Contract Value / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | CT-e1/SaaS, Virtualex iXClouZ (call center CRM cloud service), inspirX (customer contact solution) |
| Counterparty | 株式会社コムデザイン |
| Counterparty overview | Head office: Chiyoda-ku, Tokyo; Representative Director and President: Terao Kenji (寺尾憲二). The company provides CT-e1/SaaS and hosts Contact Center MashupBox. |
| Relationship with the Company | Virtualex Consulting is a partner of 株式会社コムデザイン. The companies will introduce an integration solution combining CT-e1/SaaS with Virtualex Consulting’s CRM products. |
| Offering price | CT-e1/SaaS is described as low-cost, while Virtualex iXClouZ is described as low-priced and subscription-based; specific pricing is Not disclosed |
| Launch date | 10 July 2026 (scheduled): event and seminar |
| Applicable area | Contact center operations, customer touchpoints, CRM, and CTI integration |
| Location | Sabou Kaikan Annex (2-7-4 Hirakawacho, Chiyoda-ku, Tokyo) |
| Quantitative Effects | The solution is intended to reduce ACW (after-call work) time, minimize eye movement, and standardize service quality; figures are Not disclosed |
| Usage history | CT-e1/SaaS: adopted by companies representing a cumulative total of 1,950 tenants and more than 34,000 seats |
Items this document does not state (8)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To reaffirm the value and role of contact centers and support the development of optimal contact centers tailored to the challenges of each company.