Agreements reached under this partnership
Business alliance- 1
Strengthening proposal capabilities in the customer engagement field
- 2
Joint development of advanced solutions utilizing AI
- 3
Joint rollout of services for small and medium-sized enterprises
- 4
Enhancing expertise and organizational capabilities through personnel exchanges
These are items that the documents state the two companies will work on. The lines above and below represent arrangements between the two companies.
| Item | Details |
|---|---|
| Name of alliance partner | Mitsubishi Research Institute DCS Co., Ltd. |
| Alliance partner's business activities | An IT total-solutions company that provides comprehensive services across a wide range of fields, including finance, manufacturing, public services and education, from consulting and systems development through outsourcing |
| Alliance partner's location | Minato-ku, Tokyo |
| Type of alliance | Business alliance |
| Details of the alliance | Strengthening proposal capabilities in the customer engagement field, Joint development of advanced solutions utilizing AI, Joint rollout of services for small and medium-sized enterprises, Enhancing expertise and organizational capabilities through personnel exchanges |
| Contract Date | May 2026 |
| Alliance start date | May 2026 |
Items this document does not state (16)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Demand is increasing in customer engagement areas such as call centers and CRM for improved response quality, greater operational efficiency, and customer service using AI and DX, against a backdrop of expanding non-face-to-face channels and labor shortages. The two companies aim to complement each other’s IT and AI technologies and expertise in CRM implementation and contact center operations, thereby strengthening their ability to solve customers’ challenges.