Announced details
Contact centers, customer-facing operations, customer service
4.5% of companies are making advanced use of AI in customer service and have achieved substantial automation
バーチャレクス・コンサルティング株式会社 is a group company of Virtualex Holdings,Inc. It is recruiting companies for early adoption trials, but the names of participating companies have not been disclosed.
Patent application pending (number and filing date: not disclosed)
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
The company’s “Survey on the Use of AI in Customer Service (March 2026)”
| Item | Details |
|---|---|
| Names of Products / Services Covered | CC-ExpAI (Contact Center Expert AI), beta chat version |
| Relationship with the Company | バーチャレクス・コンサルティング株式会社 is a group company of Virtualex Holdings,Inc. It is recruiting companies for early adoption trials, but the names of participating companies have not been disclosed. |
| Launch date | 20 May 2026 (launch of the beta chat version; actual result) |
| Applicable area | Contact centers, customer-facing operations, customer service |
| Registration number and expiry date | Patent application pending (number and filing date: not disclosed) |
| Quantitative Effects | 4.5% of companies are making advanced use of AI in customer service and have achieved substantial automation |
| Source | The company’s “Survey on the Use of AI in Customer Service (March 2026)” |
Items this document does not state (11)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.To address the lack of trust in the accuracy and quality of AI-generated responses in contact centers, as well as the limited ability to handle complex, non-routine and highly emotional inquiries.