Announced details
Call center operations, customer information management, inquiry handling
Daily data aggregation, which had required approximately 1 hour, was consolidated into a monthly batch process
Paper forms, previously generated at a rate of 5–6 sheets per case, were reduced to zero
Tokyo Yakult Sales is a customer that implemented Virtualex Consulting, Inc.’s call center CRM cloud service.
Head office: Taito-ku, Tokyo; Representative Director and President: Kasuga Toshifumi (春日利文). The company delivers beverages such as “Yakult” and “Milmil,” as well as cosmetics, to customers in local communities. It also conducts crime-prevention and community watch activities in cooperation with local governments.
Monthly subscription. Specific pricing: Not disclosed.
No impact on financial performance from the publication of the case study was stated. The case study stated that the implementation contributed to cost savings.
The company does not address Contract Value.
Detailed Tokyo Yakult Sales implementation case study (https://cc-solution.virtualex.co.jp/casestudy/yakult.html)
| Item | Details |
|---|---|
| Names of Products / Services Covered | Virtualex iXClouZ (call center CRM cloud service), inspirX (customer contact solution) |
| Counterparty | 東京ヤクルト販売株式会社 |
| Counterparty overview | Head office: Taito-ku, Tokyo; Representative Director and President: Kasuga Toshifumi (春日利文). The company delivers beverages such as “Yakult” and “Milmil,” as well as cosmetics, to customers in local communities. It also conducts crime-prevention and community watch activities in cooperation with local governments. |
| Relationship with the Company | Tokyo Yakult Sales is a customer that implemented Virtualex Consulting, Inc.’s call center CRM cloud service. |
| Offering price | Monthly subscription. Specific pricing: Not disclosed. |
| Applicable area | Call center operations, customer information management, inquiry handling |
| Quantitative Effects | Daily data aggregation, which had required approximately 1 hour, was consolidated into a monthly batch process, Paper forms, previously generated at a rate of 5–6 sheets per case, were reduced to zero |
| Impact on Business Performance | No impact on financial performance from the publication of the case study was stated. The case study stated that the implementation contributed to cost savings. |
| Source | Detailed Tokyo Yakult Sales implementation case study (https://cc-solution.virtualex.co.jp/casestudy/yakult.html) |
Items this document does not state (9)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.Tokyo Yakult Sales implemented “Virtualex iXClouZ” to improve its management of customer information using both paper and Excel, the dispersion of inquiry information, daily data aggregation, and its reliance on fax and paper forms.