Worth reading
50Recurring
0–100. This measures how worthwhile something is to read, not how good or bad the company is.Direction
Neutral
Direction inferred from the company’s description.Scale
—
Displayed only when the document provides numerical figures.Wording
Definitive
How definitive the wording is.Announced details
Virtualex AI-CC ServiceAI-Driven Contact Center Experience Lab and PoC ServiceAI Implementation and Utilization Consulting ServiceAI/IT Solution Implementation and Development Service (CC-IT/AI Orchestration)High-Value-Added BPO Service Using the Latest AI TechnologiesLarge-Scale Center Transformation and AX Promotion Support Service Based on a Mother Center/CoE ModelinspirX (customer contact solution)Virtualex iXClouZ (cloud-based contact center solution)Connectrek (customer contact solution)Maintenance, Inspection and Repair Service Reception SolutionCall Volume and Customer Journey Optimization Solution for “Customer Service Without Waiting”
Applicable field (uses covered by this announcement)
Contact CentersCRMCustomer RelationsField supportAfter-Sales ServiceMaintenance, inspection and repairFinancial services and insuranceIT and telecommunicationsMail-order and internet servicesEducationGovernment agencies and local governments
Launch dateScheduled to be introduced at the exhibition on 27–28 May 2026
What the company reported numerically
Usage history
More than 25 years of experience and expertise in contact center operations
Location (as indicated in this announcement)
Mydome Osaka
Company booth No. 3E-11
Offering price
Virtualex iXClouZ can be implemented at no initial cost, within a short timeframe and at a low price
The company does not address Contract Value / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | Virtualex AI-CC Service, AI-Driven Contact Center Experience Lab and PoC Service, AI Implementation and Utilization Consulting Service, AI/IT Solution Implementation and Development Service (CC-IT/AI Orchestration), High-Value-Added BPO Service Using the Latest AI Technologies, Large-Scale Center Transformation and AX Promotion Support Service Based on a Mother Center/CoE Model, inspirX (customer contact solution), Virtualex iXClouZ (cloud-based contact center solution), Connectrek (customer contact solution), Maintenance, Inspection and Repair Service Reception Solution, Call Volume and Customer Journey Optimization Solution for “Customer Service Without Waiting” |
| Offering price | Virtualex iXClouZ can be implemented at no initial cost, within a short timeframe and at a low price |
| Launch date | Scheduled to be introduced at the exhibition on 27–28 May 2026 |
| Applicable area | Contact Centers, CRM, Customer Relations, Field support, After-Sales Service, Maintenance, inspection and repair, Financial services and insurance, IT and telecommunications, Mail-order and internet services, Education, Government agencies and local governments |
| Location | Mydome Osaka |
| Location scale | Company booth No. 3E-11 |
| Usage history | More than 25 years of experience and expertise in contact center operations |
Items this document does not state (11)
CounterpartyCounterparty overviewRelationship with the CompanyContract ValueContract DateAward/certification nameAwarding / certifying bodyRegistration number and expiry dateQuantitative EffectsImpact on Business PerformanceSource
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company will showcase solutions that support the automation and enhancement of customer service and improve operational efficiency in response to challenges including labor shortages, the burden of handling inquiries, the retirement of experienced staff and the workload involved in training new employees.
How to read this page
This is not the documentKomori reads the disclosure the company filed and writes this summary. Figures are as stated by the company and are not audited.
Weight is not a verdictIt measures how much this changes what the company had already told the market. It is not a view on the shares.
Corrections happenIf the company reissues this disclosure, the page is rebuilt from the corrected version and the revision number moves up.