Announced details
Email inquiry support for corporate customers of TEPCO Energy Partner, Inc., including contact center and BPO operations
Email support productivity increased 1.7 times, from 2.4 to 4.1 cases per hour; the Good response-quality rate rose 11.1 percentage points, from 73.8% to 84.9%.
Virtualex Consulting Inc. supported the implementation of KotoznaTPG at TEPCO Energy Partner, Inc. Virtualex has a business alliance with Kotozna Inc.
Head office: Chuo-ku, Tokyo; President and Representative Director: Nagasaki Momoko (長﨑桃子). Other attributes: Not disclosed.
In this announcement the company addresses none of Contract Value / Offering price / Impact on Business Performance.
| Item | Details |
|---|---|
| Names of Products / Services Covered | KotoznaTPG (Kotozna's generative AI chatbot) |
| Counterparty | TEPCO Energy Partner, Inc. |
| Counterparty overview | Head office: Chuo-ku, Tokyo; President and Representative Director: Nagasaki Momoko (長﨑桃子). Other attributes: Not disclosed. |
| Relationship with the Company | Virtualex Consulting Inc. supported the implementation of KotoznaTPG at TEPCO Energy Partner, Inc. Virtualex has a business alliance with Kotozna Inc. |
| Applicable area | Email inquiry support for corporate customers of TEPCO Energy Partner, Inc., including contact center and BPO operations |
| Quantitative Effects | Email support productivity increased 1.7 times, from 2.4 to 4.1 cases per hour; the Good response-quality rate rose 11.1 percentage points, from 73.8% to 84.9%. |
Items this document does not state (12)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The time required to manually prepare and revise responses based on templates was reduced, while response accuracy was improved through reference to proprietary data using RAG and prompt engineering.