System failure at a consolidated subsidiary
株式会社ライドオンエクスプレス (the Company's consolidated subsidiary)
The official websites and official app for 『銀のさら・釜寅・すし上等』, and the external servers and systems used by the subsidiary
The Company believes that the failure was caused by the same operator.
Company response
Acceptance of orders through the official websites and official app for 『銀のさら・釜寅・すし上等』 (one of the ordering channels)
An emergency response team was established to carry out recovery efforts and investigate the scope of the impact with support from the external server operator and outside experts.
The impact of this matter on the performance of the Company's Group is currently under review. If it is determined that the matter will have a material impact on performance, the Company will disclose it promptly.
The Company will continue recovery efforts and its investigation into the scope of the impact, while minimising the effect on business activities by directing orders to ordering channels that are currently operating. Recovery and a full assessment of the damage are expected to take some time. If it is determined that the matter will have a material impact on performance, the Company will disclose it promptly.
Further details will be announced once they become available.
| Item | Details |
|---|---|
| Event name | System failure at a consolidated subsidiary |
| Date of occurrence | 7 October 2026 |
| Date recognized / date notice received | 7 October 2026 (the inability to connect to the servers was identified, and a report of the failure was received from the server operator) |
| Subject Entity | 株式会社ライドオンエクスプレス (the Company's consolidated subsidiary) |
| Target Locations / Products | The official websites and official app for 『銀のさら・釜寅・すし上等』, and the external servers and systems used by the subsidiary |
| Cause | The Company believes that the failure was caused by the same operator. |
| Impact on Earnings Forecast | The impact of this matter on the performance of the Company's Group is currently under review. If it is determined that the matter will have a material impact on performance, the Company will disclose it promptly. |
| Suspended operations | Acceptance of orders through the official websites and official app for 『銀のさら・釜寅・すし上等』 (one of the ordering channels) |
| Investigation structure | An emergency response team was established to carry out recovery efforts and investigate the scope of the impact with support from the external server operator and outside experts. |
| Outlook | The Company will continue recovery efforts and its investigation into the scope of the impact, while minimising the effect on business activities by directing orders to ordering channels that are currently operating. Recovery and a full assessment of the damage are expected to take some time. If it is determined that the matter will have a material impact on performance, the Company will disclose it promptly. |
| Planned follow-up disclosure | Further details will be announced once they become available. |
Items this document does not state (14)
These are items the company does not state in this document. We do not leave them blank, nor fill them in from other sources or by inference.
The reasons the company gives
The company's own explanation, not something inferred from the numbers.The company explained that it believes the failure was caused by the operator of the external servers.