Strengthening, Streamlining and Improving Call Center Functions
First written in FY2016. 6 of 8 entries say "Restated". Latest entry: FY2023.
1 other company's latest entry also says "Restated".
- FY2023RestatedAnnual report
「We will continue to provide thorough training and instruction to improve call centre operators' knowledge and ability to respond. We are also standardising administrative processes and other operations in order to provide a wide range of maintenance services promptly.」
We continue to improve the efficiency and quality of the call centre and operations divisions through operator training and the standardisation of administrative processes. - FY2019RestatedAnnual report
「We believe that improving the efficiency and quality of the call centre and operations divisions is essential. To this end, it is essential to improve call centre operators' knowledge and ability to respond, and we will continue to provide thorough training and instruction. We are also standardising administrative processes and other operations in order to provide a wide range of maintenance services promptly.」
We continue to improve the efficiency and quality of the call centre and operations divisions through operator training and instruction and the standardisation of administrative processes. - FY2018RestatedAnnual report
「We believe that improving the efficiency and quality of the call centre and operations divisions is essential. To this end, it is essential to improve call centre operators' knowledge and ability to respond, and we will continue to provide thorough training and instruction. We will also standardise administrative processes and other operations in order to provide a wide range of maintenance services promptly.」
We continue to improve the efficiency and quality of the call centre and operations divisions through operator training and instruction and the standardisation of administrative processes. - FY2017RestatedAnnual report
「To this end, we will establish a dedicated systems development division and strengthen our systems development, while continuing to provide thorough training and instruction to improve operators' knowledge and ability to respond.」
We continue to strengthen systems and train operators to improve call centre efficiency and service quality. - FY2017-Q3RestatedAnnual report
「Selling, general and administrative expenses were ¥957.988 million, up 14.4% year on year, mainly due to an increase in staff accompanying the expansion of call centre operations, staff reassignments to strengthen sales capabilities, and proactive training for new employees.」
We continue to increase staff in line with the expansion of call centre operations, reassign personnel to strengthen sales capabilities and provide training for new employees. - FY2017-Q2AdvancedAnnual report
「We also opened our second call centre in Himeji, Hyogo Prefecture, in April 2016 and worked to improve service quality.」
The company explicitly states that it opened its second call centre in Himeji and indicates its relationship with improved service quality. - FY2017-Q1RestatedAnnual report
「Accordingly, we have strengthened our call centre functions based on customer needs, promoted the development of our employees' maintenance skills across multiple areas, uncovered latent customer needs through energy-saving and cost-reduction proposals, and worked to win new contracts and deepen, maintain and manage existing contracts.」
We continue to strengthen the call centre in combination with expanding employees' range of skills and making energy-saving and cost-reduction proposals. - FY2016First statedAnnual report
「We will strengthen our call centre functions based on customer needs,」
The company cites opening a call centre in western Japan, establishing a dedicated systems development division and training operators as measures.