Improving Service Quality Through Manuals and Ongoing Employee Training
First written in FY2017. 5 of 6 entries say "Restated". Latest entry: FY2024.
1 other company's latest entry also says "Restated".
- FY2024RestatedAnnual report
「In customer service, we will enhance our manuals and provide ongoing employee training to develop the capabilities of individual employees and foster employees who can comply with the behavioral standards expected by society, our external environment, thereby improving customer satisfaction.」
The company has reconfirmed its efforts to improve customer service capabilities and service quality through the development of manuals and ongoing employee training. - FY2021RestatedAnnual report
「In customer service, we are enhancing our manuals and improving employees’ capabilities and morale through ongoing training.」
The company continues to improve its customer service capabilities through the development of manuals and ongoing employee training. - FY2020RestatedAnnual report
「In customer service, we are enhancing our manuals and improving employees’ capabilities and morale through ongoing training.」
The company has reconfirmed its efforts to improve customer service capabilities through the development of manuals and ongoing employee training. - FY2019RestatedAnnual report
「In customer service, we are enhancing our manuals and improving employees’ capabilities and morale through ongoing training.」
The company continues to improve its customer service capabilities through the development of manuals and ongoing employee training. - FY2018RestatedAnnual report
「In customer service, we are enhancing our manuals and improving employees’ capabilities and morale through ongoing training.」
The Group reiterates its efforts to improve customer service capabilities through enhanced manuals and ongoing employee training. - FY2017First statedAnnual report
「In customer service, we are enhancing our manuals and improving employees’ capabilities and morale through ongoing training.」
To maintain and improve customer satisfaction, the Group has for the first time organized the enhancement and thorough implementation of manuals and ongoing employee training as specific measures.