Risk of loss of trust due to online rumors and defamatory statements
First written in FY2017. 3 of 4 entries say "Restated". Latest entry: FY2023.
The whole theme swung hardest in 2020: 1 of 10 companies on the "Worse" side.
24 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「Internet-based information is in fact the leading factor prompting customers to visit stores, and effective customer acquisition is difficult to envisage without the internet. At the same time, there is a possibility that false rumors, malicious reviews, defamation and abuse concerning the company's products, stores and officers and employees may be circulated via the internet and other channels. In such cases, trust in the company and its corporate image may decline, potentially affecting its business results and financial position.」
The company continues to explain that, while the internet is essential for attracting customers, there is a risk that rumors, defamation and abuse could damage trust. - FY2022RestatedAnnual report
「Internet-based information is in fact the leading factor prompting customers to visit stores, and effective customer acquisition is difficult to envisage without the internet. At the same time, there is a possibility that false rumors, malicious reviews, defamation and abuse concerning the company's products, stores and officers and employees may be circulated via the internet and other channels. In such cases, trust in the company and its corporate image may decline, potentially affecting its business results and financial position.」
The company continues to explain that, while the internet is essential for attracting customers, there is a risk that rumors, defamation and abuse could damage trust. - FY2018RestatedAnnual report
「Internet-based information is in fact the leading factor prompting customers to visit stores, and effective customer acquisition is difficult to envisage without the internet. At the same time, there is a possibility that false rumors, malicious reviews, defamation and abuse concerning the company's products, stores and officers and employees may be circulated via the internet and other channels. In such cases, trust in the company and its corporate image may decline, potentially affecting its business results and financial position.」
The company continues to explain that, while the internet is essential for attracting customers, there is a risk that rumors, defamation and abuse could damage trust. - FY2017First statedAnnual report
「There is also a possibility that false rumors, malicious reviews, defamation and abuse concerning the company's products, stores and officers and employees may be circulated via the internet and other channels. In such cases, trust in the company and its corporate image may decline, potentially affecting its business results and financial position.」
While the internet has become important for attracting customers, the company newly identified as a risk the possibility that the circulation of false information could damage trust and its corporate image.