Difficulty in ensuring consistent quality for store construction-based service products
First written in FY2017. 3 of 5 entries say "Restated". Latest entry: FY2023.
No other company in this theme has enough history to compare yet.
- FY2023RestatedAnnual report
「KeePer products are service products. Unlike manufactured products produced uniformly at factories or central kitchens, they are created individually at the stores of KeePer LABO, KeePer Pro Shops and others, making it difficult to maintain consistent quality.」
The company continues to indicate the risk that it is difficult to maintain uniformly high quality across all stores because these are services performed at individual stores. - FY2023-Q3MitigatedAnnual report
「Operationally, the company changed from a system in which specific technicians, such as store managers, listened to customers' orders and assigned the work to a system in which the technician who listens to the customer's requests performs the work and the same technician hands the vehicle back to the customer. The resulting increase in each technician's sense of responsibility has led to more consistent quality.」
The company changed from separating responsibility for taking orders from responsibility for performing the work and handing the vehicle back to the customer to a system in which the technician who hears the customer's requests handles the work through to handover. The company explains that this led to more consistent quality by increasing technicians' sense of responsibility. - FY2022RestatedAnnual report
「KeePer products are service products. Unlike manufactured products produced uniformly at factories or central kitchens, they are created individually at the stores of KeePer LABO, KeePer Pro Shops and others, making it difficult to maintain consistent quality.」
The company continues to indicate the risk that it is difficult to maintain consistent quality because these are services performed at individual stores. - FY2018RestatedAnnual report
「KeePer products, including Crystal KeePer, are service products. Unlike manufactured products produced uniformly at factories or central kitchens, they are created individually at the stores of KeePer LABO, KeePer Pro Shops and others, making it difficult to maintain consistent quality.」
The company reaffirmed the risk that it is difficult to maintain consistent quality because these are services performed at individual stores. - FY2017First statedAnnual report
「KeePer products, including Crystal KeePer, are service products. Unlike manufactured products produced uniformly at factories or central kitchens, they are created individually at the stores of KeePer LABO, KeePer Pro Shops and others, making it difficult to maintain consistent quality.」
The company explicitly identified the risk that, because these service products are performed individually at stores, they lack the uniformity of factory-made products and are inherently difficult to maintain quality for.