Differentiating Service Quality Through High-Performance Chemicals and Application Techniques
First written in FY2016. 7 of 8 entries say "Restated". Latest entry: FY2023.
2 other companies' latest entry also says "Restated".
- FY2023RestatedAnnual report
「The greatest strength of our business is that when professionally trained staff use KeePer-branded chemicals to deliver a level of cleanliness that surprises customers, both customer satisfaction (CS) and employee satisfaction (ES) are achieved at the same time.」
The business model's greatest distinguishing feature continues to be its ability to achieve customer satisfaction and employee satisfaction simultaneously through high-performance KeePer brand chemicals and professional application techniques. - FY2022RestatedAnnual report
「The greatest strength of our business is that when professionally trained staff use KeePer-branded chemicals to deliver a level of cleanliness that surprises customers, both customer satisfaction (CS) and employee satisfaction (ES) are achieved at the same time.」
The business model's greatest distinguishing feature continues to be its ability to achieve customer satisfaction and employee satisfaction simultaneously through high-performance chemicals and professional application techniques. - FY2018RestatedAnnual report
「The greatest strength of our business is that when professionally trained staff use KeePer-branded chemicals to deliver a level of cleanliness that surprises customers, both customer satisfaction (CS) and employee satisfaction (ES) are achieved at the same time.」
The business model's greatest distinguishing feature continues to be its ability to achieve customer satisfaction and employee satisfaction simultaneously through high-performance KeePer brand chemicals and professional application techniques. - FY2018-Q1RestatedAnnual report
「Of course, nearly all KeePer Pro Shops also offer hand car washing, similar to KeePer LABO, and sales leveraging the “rain-resistant KeePer coating” characteristic helped avoid a complete collapse, although」
The company continued to describe differentiation in quality and services that limits the impact of bad weather on sales by combining hand car washing with the rain-resistant characteristics of KeePer coatings. - FY2017-Q3RestatedAnnual report
「As a result, shipments of Diamond KeePer chemicals and Resin 2, one of the company's key products, increased 20.0% from the same period of the previous year.」
The business built on KeePer products and application quality continued to show increased shipments of key chemicals. - FY2017-Q2RestatedAnnual report
「As a result, shipments of Diamond KeePer chemicals and Resin 2, one of the company's key products, increased 9.8% year on year.」
The continued increase in shipments of key chemicals is presented as evidence of progress in the business built on product and application quality. - FY2017-Q1RestatedAnnual report
「As a result, shipments of Diamond KeePer chemicals and Resin 2, one of the company's key products, increased 19.0% year on year.」
Increased shipments of key chemicals were presented as evidence of progress in the business built on product quality and application services. - FY2016First statedAnnual report
「The greatest strength of our business is that when professionally trained staff use KeePer-branded chemicals to deliver a level of cleanliness that surprises customers, both customer satisfaction (CS) and employee satisfaction (ES) are achieved at the same time.」
Describes the performance of the materials and the staff’s application expertise as the foundation of a business model that delivers both customer and employee satisfaction.